NewFacts
ramp

Ramp

ramp.com
## Are deposits in the Ramp Business Account insured by the FDIC?

Deposits in the Ramp Business Account are insured by the Federal Deposit Insurance Corporation (FDIC) up to the maximum amount allowed by law. This insurance coverage is provided through First Internet Bank of Indiana, a Member FDIC institution, and enhanced by the ICS (Insured Cash Sweep) service provided by IntraFi Network LLC. The ICS service places deposits into FDIC-insured bank accounts across a network of banks, allowing for multimillion-dollar FDIC insurance coverage. To qualify for pass-through FDIC deposit insurance coverage, deposit accounts at FDIC-insured banks in IntraFi’s network must be titled and maintained according to FDIC regulations.

## Are there any costs to employees for using Ramp's international reimbursements?

Employees using Ramp's international reimbursement service do not pay any fees directly. However, the payment provider facilitating the international transfer may charge additional fixed fees associated with certain international reimbursements. Companies and employees should be aware of these potential fees when processing reimbursements.

## Are there foreign transaction fees on the Ramp Corporate Card?

The Ramp Corporate Card does not charge foreign transaction fees for purchases made internationally. However, currency conversion fees of up to 3% may apply if payments are processed in foreign currencies.

## Can external entities deposit into and withdraw from the Ramp Business Account?

External entities can deposit funds into and withdraw funds from the Ramp Business Account via ACH transfers. This includes pay-ins such as Stripe cashouts and pay-outs such as payroll disbursements. Pay-ins are generally credited the same day, while pay-out speeds can vary depending on the transaction and processing times.

## Can Ramp virtual cards be transferred or terminated easily?

Ramp virtual cards have flexible management capabilities, allowing users to transfer cards between employees or terminate cards as needed. This functionality supports secure and efficient control over digital spending, enabling businesses to respond quickly to changes in vendor relationships or employee roles without affecting other payment methods.

## Can startups with little or no credit history obtain a Ramp business credit card, and does it require a personal guarantee?

Ramp enables startups with little or no credit history to obtain a business credit card by evaluating the startup's financial health independently from personal credit history. The Ramp business credit card for startups does not require a personal guarantee and does not affect the user's personal credit score, as the evaluation is based solely on the business's financial health.

## Can users book travel on platforms other than Ramp Travel and how are those expenses managed?

Users may book travel on any external travel platform or provider. When using Ramp funds on other platforms, users complete bookings externally and then submit receipts to Ramp. Ramp automatically collects, verifies, and matches all travel expenses—including flights, hotels, car rentals, trains, and Airbnb booked through integrated platforms like TravelPerk—to the company's travel policy and trips, categorizing expenses accordingly. All transactions and itinerary information appear on Ramp after receipt submission.

## Does Ramp allow startups to issue business credit cards to their employees?

Ramp permits startups to issue business credit cards to their employees, enabling controlled spending and comprehensive expense tracking across the team. This facilitates better management of company expenses and approvals within the startup environment.

## Does Ramp charge fees for its spend management and corporate card services?

Ramp offers its spend management platform and corporate card services at no cost to users, meaning there are no fees associated with using Ramp's corporate cards or managing expenses through its platform. This fee-free model allows companies to manage business spending without incurring additional expenses related to card usage or spend management.

## Does Ramp offer a mobile app for card management?

Ramp provides a mobile application for both iOS and Android devices. The app supports card management, expense submission, receipt capture, and spending analytics. Users can lock or unlock cards, view spending limits, and add Ramp cards to Apple Wallet for contactless payments.

## Does Ramp offer API access for custom integrations?

Ramp provides a comprehensive API ecosystem with documentation and developer resources for businesses that require custom integrations with proprietary systems or specialized business applications. The API supports REST and webhook synchronization.

## Does Ramp reimburse employees in their local currency for international reimbursements?

Ramp reimburses employees using international reimbursements always in the local currency of the country where the employee's bank account is located, regardless of the currency of the original transaction. Employees see the reimbursement amount in their local currency, and payments are made via Electronic Funds Transfers (EFT) from the company's US bank account or other designated accounts.

## Does Ramp require personal credit checks or personal guarantees for its corporate cards?

Ramp's corporate card product is designed to support businesses independently without requiring personal credit checks or personal guarantees from individuals. This means that the credit evaluation and approval process focuses on the business's financial factors rather than the personal credit history of business owners or employees.

## Does Ramp support virtual cards?

Ramp allows businesses to issue unlimited virtual cards at no additional cost. Virtual cards can be configured with specific spending limits, merchant restrictions, and expiration dates, and are available for immediate use after account approval.

## Does the Ramp Corporate Card have an annual fee?

The Ramp Corporate Card does not charge an annual fee for its core card product. Businesses can issue unlimited physical and virtual cards to employees without incurring annual charges.

## Does the Ramp Corporate Card require a personal guarantee?

The Ramp Corporate Card does not require a personal guarantee from business owners. Credit limits and approval are based on business financials, such as cash flow and bank balances, rather than personal credit scores or guarantees.

## How are automation approvals configured and used in Ramp Treasury?

Automation Approvals in Ramp Treasury are used to approve updates or changes to the automation policy. Once an automation is initially approved through Automation Approvals, it triggers transfers that run automatically without requiring any further approvals. Automation approval policies are configured by navigating to Business Account settings and clicking the 'Set up' button below the Automations section. Automations can be set up from the Treasury tab by clicking the 'Automations' button. There are three evaluation types for automations: Target Balance (topping up accounts below a trigger amount), Sweep (transferring excess funds above a threshold), and Fixed (transferring a fixed amount between accounts). An example includes scheduling a recurring transfer of a fixed amount on a set frequency.

## How are Ramp funds and virtual cards tied to account holders?

Ramp funds and virtual cards operate under the same account structure as physical cards, being linked to the account holder’s line of credit. This means that spending on virtual cards draws from the same credit limits assigned to the account, and transactions include the same identifying information. This integration ensures consistent credit management and reporting across all card types.

## How are reinvested dividends handled and located in Ramp Treasury?

In Ramp Treasury, reinvested dividends are not included in the bank feed because they do not represent movements related to the Ramp Business Account. However, these dividends are synced to the ERP system during transaction synchronization and appear in the monthly statements of the Ramp Investment Account. Users can locate reinvested dividends by navigating to Treasury > Investment Account > Transfer table and filtering for transactions where the type is Dividend with a positive amount.

## How are transactions reviewed, flagged, and approved in Ramp?

Reviewing transactions on Ramp is restricted to managers and administrators. Flagged transactions requiring approval are located under Expenses & Travel > Card transactions > Flagged tab. Transaction reviews can be completed in the Inbox tab, which contains all approvals for reimbursements, transactions, bills, and spend requests, and also under Expenses & Travel > Card transactions. Both employees and administrators can apply memos to single transactions, merchants, funds, or combinations thereof on mobile and web platforms. Admins can specify in expense policy settings whether flagged transactions are reviewed by managers only, admins only, or both. Admins can view all transactions requiring approval by removing default filters to see all employees' transactions.

## How can administrators adjust spending settings and limits in Ramp?

Ramp administrators have real-time control over spending settings through the Ramp dashboard, allowing them to set or modify custom spending limits, category and merchant restrictions, and receipt and memo requirements. Spending limits can be customized per card or fund and can reset on daily, weekly, monthly, or annual intervals. Requests for spending limit changes, whether permanent or temporary, are routed through the company's finance approval workflow. Once approved, users immediately gain access to updated limits, and email notifications confirm approvals. This system provides granular and flexible control over company spending policies.

## How can administrators customize and enforce travel policies and approval workflows in Ramp?

Within Ramp, administrators can configure comprehensive travel policies by navigating to Travel > Manage > Travel Policy. These policies include setting maximum airfare costs per flight, hotel nightly rate limits, allowed flight booking classes based on flight duration, required advance booking times, refundable hotel requirements, and maximum per diem limits covering meals, alcohol, groceries, and entertainment. Admins can also establish approval workflows that require manager or multi-level approvals for out-of-policy or all bookings, with options to customize logic based on team, amount, GL codes, and other criteria. Approval requests can be routed and completed via email, Slack, or the Ramp dashboard. The platform supports separate handling of in-policy and out-of-policy bookings with distinct approval processes, and admins can monitor active trips, itineraries, and receive real-time alerts for out-of-policy spending.

## How can approvers manage approvals and notifications using integrations and delegation in Ramp?

Approvers, including managers and admins, can use Ramp's Microsoft Teams integration to approve or reject expense requests and transactions, receiving Teams messages at the time of submission. Delegate approvers, who can be assigned only by card managers and admins, receive approval requests on behalf of their assigned users, including requests, transaction reviews, reimbursements, and bills. They also receive the weekly 'Missing Items' email on behalf of the delegator, facilitating approval management and communication.

## How can companies configure mileage reimbursement policies and rates in Ramp?

In Ramp, companies can configure mileage reimbursement policies by enabling or disabling mileage reimbursements in the Expenses > Reimbursements > Settings > Mileage tab. They can set the reimbursement rate per mile, which defaults to the IRS Standard Mileage Rate for the current year but can be manually adjusted by the finance team at any time. Early Access customers can opt into multiple mileage rates, allowing different rates by department, place of residence, or individual employees. Companies can also enable commute deduction features, allowing employees to enter home and office addresses and choose to deduct one-way or round-trip commute distances when submitting mileage reimbursements. Additionally, companies can set different policy requirements for mileage reimbursements, such as not requiring receipt uploads for mileage claims.

## How can employees activate and use their physical Ramp cards via the mobile app?

Using the Ramp mobile app, employees can activate their physical corporate cards by scanning the QR code printed on the card carrier and entering the last four digits of the physical card. Once activated, users can access card details within the app and use the card for payments online, in person, or via mobile wallets such as Apple Pay and Google Pay, which are supported by Ramp corporate cards.

## How can employees and managers use the Ramp mobile app for spend management?

Ramp provides a reliable mobile app designed for employee purchases and expense reports. Employees can request new spend, view details of their cards and funds, request changes to spending limits, and lock their cards as needed directly from the app. The app sends real-time notifications to managers when spend requests require approval or when spending is flagged as out of policy, enabling timely management of expenses. This mobile functionality supports on-the-go expense management and facilitates faster approval cycles, improving overall spend control and user experience.

## How can employees submit expenses and receipts using Ramp?

Ramp enables employees to submit expenses by sending receipts and memos through SMS text messages or by using the Ramp mobile app. This eliminates the need for manual collection of paper receipts and simplifies the expense reporting process. Employees receive notifications prompting timely submission of required documentation, improving coding accuracy and compliance with company policies. The mobile app also allows employees to view their cards, limits, and balances, and to request new cards or reimbursements as needed.

## How can executive assistants use the Ramp mobile app to manage expenses?

Ramp enables executive assistants to handle expense-related tasks on the go by using the Ramp mobile app. They can manage reimbursements, upload receipts, and track spending for themselves or on behalf of their executives. The app's mobile accessibility removes the need for a laptop, allowing business expense management to be conducted from anywhere, facilitating timely and efficient expense processing.

## How can field workers submit receipts using Ramp's expense management?

Ramp's expense management system allows field workers to capture and submit receipts easily and quickly. They can snap photos of receipts using a mobile app or send them via SMS. The system generates auto-filled memos for selection, and workers can tag the relevant project. This process can be completed in under 25 seconds, making receipt submission painless and efficient for field employees.

## How can managers send reminders for missing items in Ramp?

In Ramp, managers can select multiple transactions in the Inbox tab and use the reminder feature to send bulk email reminders to employees. These reminders notify employees about missing receipt items or other required documentation, facilitating timely submission and compliance.

## How can Ramp Treasury bank feed transactions be exported and what format is used?

Ramp Treasury allows users to export bank feed transactions, which include all transactions to and from Ramp Business Account(s), in the standard OFX (Open Financial Exchange) file format. This file can be downloaded by navigating to Accounting > Treasury and clicking the download icon. The OFX file is compatible with ERP systems for streamlined financial data integration.

## How can Ramp users connect their bank accounts directly within the Ramp app?

Within the Ramp app, users can connect their bank accounts directly by navigating to the Company section, selecting Financial Accounts, clicking the 'Add bank account' button, then selecting or searching for their banking institution. Users follow the on-screen prompts to securely link their bank account to Ramp, enabling integration of financial data and payment capabilities.

## How can Ramp users create, modify, and request Spend Programs, and what settings are available?

Ramp allows companies to create Spend Programs either by using predefined templates or by creating custom programs through the dashboard. When creating or editing a Spend Program, users can configure the program's name, description, and thumbnail; set default issuance of funds to new users based on department, location, or all employees; define permissions that allow users to request cards or funds associated with the program; and establish funds basics, spending limits, and expense policy settings similar to regular funds. Cardholders can request Spend Programs from their available list during the spend request flow, while admins, managers, and bookkeepers can request Spend Programs on behalf of other users. Spend Programs can be enabled or disabled easily from the dashboard.

## How can users configure tracking categories in Ramp to match transactions and reimbursements?

Ramp enables users to configure tracking categories directly within the platform to match transactions and reimbursements to vendors, locations, and other relevant categories. This configuration supports accurate data organization, bookkeeping, and reconciliation of financial records. The tracking categories facilitate matching and reconciling books using the Universal CSV export. This capability is consistent across multiple integrations and ERP systems, allowing users to align financial data accurately before exporting or syncing with external accounting or ERP software.

## How can users customize and manage vendor data in Ramp?

Ramp allows users to customize vendor data by adding custom fields to track information unique to their business needs. Users with Admin or Bookkeeper roles on Ramp Plus can create or import custom vendor fields via Vendor settings. Custom field values can be imported in bulk using a provided CSV template with specific formatting requirements. Users can edit vendor information by navigating to the Vendors section, selecting a vendor, and clicking Edit vendor; edit history is available in the Activity tab. Bulk editing of vendors is supported through a downloadable template where all fields except Vendor ID and vendor name can be modified. Vendors can be marked active or inactive directly from the Vendors table or vendor profile. Vendor onboarding settings, including creating custom forms (e.g., security questionnaires, compliance forms) and configuring onboarding experiences, are managed under Vendors > Vendor Settings > Vendor onboarding. Custom forms can be created either via Vendor settings or within the Vendor onboarding step of the approval workflow. Ramp allows customization of vendor request emails by adding personalized messages and uploading a company logo with specific formatting requirements. The vendor management table supports filtering by custom fields to organize and view vendors based on additional criteria.

## How can users determine their Ramp login method and troubleshoot login issues?

To determine whether a Ramp account uses password login or Single Sign-On (SSO), users can try the password reset form at https://app.ramp.com/forgot-password. If the form allows password reset, the account uses password login; if it notifies that the organization uses SSO, the user should log in via their SSO provider. For SAML SSO issues, users should confirm with their IT department that SSO is activated for Ramp, verify their email address is enabled, and try logging in directly to Ramp instead of through the identity provider. Ramp provides troubleshooting guides covering common login topics, MFA issues, and secure passwordless login options. Users experiencing Google SSO issues should ensure they use the correct registered email address and contact IT if problems persist.

## How can users import and customize which vendors to import into Ramp from ERP systems?

Ramp allows users to customize vendor imports from their ERP systems by selecting whether to import all vendors or only those vendors that have associated bills. This selective import feature helps users manage vendor data efficiently by focusing on vendors with active billing relationships. The customization options are documented in Ramp's support articles related to two-way vendor information sync and ERP vendor imports.

## How did Pair Eyewear use Ramp to improve their financial and expense management?

Pair Eyewear used Ramp to consolidate multiple financial and operational systems into a single platform, which enhanced their operational efficiency and allowed them to refocus company resources on other business priorities. This consolidation simplified expense management, automated receipt coding with pre-hardcoded accounting fields, and integrated with tools like NetSuite, Slack, and Amazon. Employees could easily submit receipts by snapping photos, which Ramp automatically attached to expense reports, reducing manual work and saving about 10 hours per month. Managers could review reimbursements, approve card requests, and manage invoices within Ramp without switching systems. The finance team experienced faster reimbursement times, reduced paperwork, and improved amortization of expenses across accounting periods. Overall, Ramp streamlined Pair Eyewear's financial processes and enabled staff like AP Manager Staci Robinson to take on additional responsibilities.

## How did Ramp help Barry’s save time on expense report management?

Barry’s used Ramp to significantly reduce the time spent on managing expense report issues, saving approximately 400 hours each month. Ramp streamlined expense report workflows, minimized manual reconciliation, and reduced headaches associated with expense management, leading to substantial time savings for Barry’s finance and accounting teams.

## How do companies like Squared Away and Walther Farms use Ramp to identify cost-saving opportunities?

Squared Away employs Ramp's platform to automatically identify cost savings opportunities within their financial operations without manual effort, detecting areas for financial efficiency. Walther Farms uses Ramp to receive automatic alerts about duplicate or excessive subscription costs, such as multiple Adobe subscriptions, enabling their team to review and reduce unnecessary expenses. Similarly, other companies like Passport Shipping and UpEquity leverage Ramp's notifications and detailed transaction data to identify duplicate spend and negotiate better vendor pricing, facilitating real-time cost-saving actions.

## How do employees manage and finalize flight and hotel bookings on Ramp Travel?

To finalize a flight or hotel booking on Ramp Travel, employees select the desired option and click the respective 'Book flight' or 'Book hotel' button. Upon successful booking, a confirmation email with all booking details is sent shortly afterward. Employees can then navigate to the Travel tab on Ramp's website to view itineraries, cancel bookings within the allowed cancellation periods, or resend confirmation emails. For flight bookings, employees should review itinerary, passenger information, fare options (such as basic economy, economy, or business class), and cancellation policies before completing the booking. For hotel bookings, employees review hotel details, personal data, refund policies, and cancellation terms. Ramp Travel saves traveler information and loyalty programs to facilitate easier checkout for future bookings.

## How do employees submit reimbursement requests on Ramp?

Employees can request reimbursements on Ramp's platform either on the web or on-the-go using the Ramp mobile app. They submit requests by snapping a picture of the expense receipt, adding a memo or relevant details, specifying the transaction currency, and sending the reimbursement request through the company's approval workflow. The mobile app also supports submitting location-based domestic and international mileage reimbursements with live GPS tracking.

## How do Ramp's AI agents assist with expense management and policy enforcement?

Ramp employs AI agents designed to automate finance operations by learning from company expense policies and user feedback. These agents autonomously review expenses to enforce compliance at scale, approve low-risk transactions, and provide recommendations. They alert finance teams to suspicious receipts and invoices, answer employee questions about spending policies via Slack, email, or SMS, and identify trends indicating fraud or careless spending. Additionally, Ramp agents suggest edits to company expense policies based on usage patterns and feedback, helping organizations continuously improve their expense management processes.

## How do Ramp's bank integrations help businesses with working capital obligations?

For businesses that do not have excess money in the bank due to working capital obligations such as inventory, marketing, and shipping, Ramp's integrations with banks including First Citizens Bank, IBC Bank, Old National Bank, South State Bank, Bank of Washington, United Community Bank, Level One Bank, ServisFirst Bank, and First Utah Bank provide access to higher and more accurate credit limits. These credit limits are often up to 20 times higher than those offered by traditional financial institutions. Ramp achieves this by connecting bank accounts with commerce platforms like Shopify and Stripe, enabling better credit assessments and limits tailored to the business's operational needs.

## How do you set up Ramp's Seat Intelligence integration with Okta?

To set up Ramp's Seat Intelligence integration with Okta, first create a new service account in the Okta admin console by navigating to Directory > People and adding a person. Assign this service account the Read-only Administrator role by going to Security > Administrators, adding the account, and selecting the role. Next, log in as this service account, navigate to Security > API tokens, and create a new API token, naming it appropriately. Then, in Ramp, navigate to the Insights section and select Seat Intelligence. Use the interface to connect to Okta by providing the API token and service account details. After connecting, Ramp may take up to 2 hours to fetch and visualize software usage data. This setup allows Ramp to query Okta login activity securely and provide accurate seat usage insights.

## How does Mode use Ramp to track and manage spending?

Mode leverages Ramp's platform, including Accounting Automation and Corporate Cards products, to track and monitor its spending activities in real-time. This real-time tracking allows Mode's finance team to gain immediate insights into financial transactions as they occur, analyze spending at multiple levels such as merchant, department, and employee, and dynamically search and filter transactions to discover new insights and make better-informed financial decisions quickly.

## How does Ramp allow users to manage multiple bank accounts and payments?

Ramp enables users to safely diversify their funds across multiple bank accounts by linking them either through direct secure connections with bank-grade encryption or by manual upload of bank statements. Users can centralize all payments—including employee expenses, corporate cards, checks, ACH transfers, international wire transfers, and bill payments—in one platform. Ramp provides a consolidated view of spending and cash flow management in real time, allowing users to select preferred bank accounts to fund various payment types and manage payments efficiently without switching between multiple systems.

## How does Ramp automate expense management?

Ramp automates expense management by capturing transaction data at the point of sale, using artificial intelligence to categorize expenses, and matching receipts in real-time. Employees can photograph receipts with their smartphones, and the system uses optical character recognition to extract and match details automatically.

## How does Ramp automate expense reimbursement coding for Studs?

Studs uses Ramp to automate the coding of recurring invoices, which removes about 95% of the expense reimbursement workload from business owners. This automation ensures that correct accounting inputs are applied consistently and accurately, reducing manual effort and improving financial process efficiency. Studs also uses multiple Ramp products including Accounting Automation software, Corporate Cards, Expense Management tools, and the Travel platform to consolidate and manage its financial processes within a single system.

## How does Ramp automate invoice coding and approval workflows?

Ramp automates invoice coding by matching invoice line items to corresponding purchase order line items, importing accounting coding from the PO line items into the invoice line items. It also applies custom rules and smart suggestions that automatically code invoices accurately based on predefined criteria and intelligent recommendations. Users can build custom smart approval workflows within Ramp's invoice processing system, tailoring approval processes to specific organizational needs and receiving alerts for errors or potential overbilling. This automation reduces manual data entry, speeds up accounts payable processing, and improves accuracy in financial tracking.

## How does Ramp automate receipt collection, expense categorization, and memo management?

Ramp automates receipt collection by capturing receipts submitted via SMS, mobile app, email, or integrations, and matches them instantly to corresponding transactions. It automatically routes transactions to correct spending limits and generates receipts for certain purchases. Ramp suggests accurate accounting categories or assigns them automatically based on memo text or imported accounting fields from the user's accounting system. It also automates memos by learning from previous transactions tagged with the same merchant or expense group, pre-filling memo fields to maintain consistent records and speed approvals. Conditional validation rules for fields like category, location, and department ensure only valid expense combinations are selectable, improving accuracy and assisting bookkeeping workflows.

## How does Ramp automate vendor data import and duplicate vendor management?

Ramp includes an Automated Vendor Import feature that imports all vendor data from connected ERP systems into Ramp without manual entry. Users can choose to import all vendors, only vendors with bills in the last year, or disable imports. Ramp links imported vendors to existing Ramp vendors to avoid duplication. To identify duplicates, Ramp uses a machine learning model analyzing vendor details such as Name, Contact information, Banking details, and Tax information. Potential duplicates are surfaced in a Duplicate Vendors table for review. After merging vendors, Ramp performs a one-time sync of updated vendor profiles to the ERP system, excluding previous transactions to prevent double-counting.

## How does Ramp benchmark spending and provide pricing intelligence to optimize software and service costs?

Ramp benchmarks a company's spending against millions of transactions to identify the best deals on software and services, detect duplicate subscriptions, and uncover unused solutions. Its Software Price Intelligence feature offers detailed cost-per-user pricing information across multiple software SKUs, enabling users to understand exactly what they are paying for and negotiate better contract terms. This pricing intelligence is supported by millions of data points, helping companies obtain the best price every time and optimize their software and service expenses.

## How does Ramp calculate and manage mileage reimbursements?

Ramp calculates mileage reimbursements by automatically determining the route between start and end locations using Google Maps recommended routes, factoring in current traffic conditions and road closures. Employees can enter multiple stops, and the system auto-calculates the distance traveled. If the calculated mileage differs from actual miles, employees can manually edit the mileage before submission. Companies can configure mileage reimbursement policies, including enabling or disabling mileage reimbursements, setting the reimbursement rate per mile, and assigning different rates based on department, place of residence, or individual employees. By default, Ramp uses the IRS Standard Mileage Rate for the current calendar year, which the finance team can adjust manually at any time. Employees can also set home and office addresses to deduct one-way or round-trip commute distances if enabled by the company's finance team. For international reimbursements, Ramp sums total mileage per tax year and applies country-specific tiered rates, such as in Ireland where rates vary by engine capacity and distance brackets.

## How does Ramp categorize users for spend management and allocate funds accordingly?

Ramp divides users into two main categories for spend management. Frequent spenders, such as employees in marketing, procurement, or travelers, are invited with monthly recurring allocated funds that align with their typical spending patterns, enabling them to manage expenses within set limits. Infrequent spenders, representing average employees, are invited without allocated funds but retain the ability to request funds on a one-time basis as needed. Companies often assign infrequent spenders a small virtual card limit (e.g., $50-100) for incidental expenses or benefits like coffee with colleagues. Ramp also supports assigning default funds for specific purposes such as wellness benefits or lunch stipends when inviting employees.

## How does Ramp determine credit limits for its corporate card?

Ramp determines credit limits for its corporate card by evaluating business cash flow, bank account balances, and operational performance metrics. No personal credit check or guarantee is required. Limits can range from $5,000 to $250,000 or higher, with new cardholders often starting at $10,000 while Ramp completes its evaluation.

## How does Ramp enable employees to request and manage spending within preset budgets and approval workflows?

Ramp enables employees to request spending funds from preset budgets or spend programs configured by finance teams. Employees can initiate spend requests via the Ramp web or mobile app, Slack integration, or dashboard by selecting funds for general expenses, virtual cards for online purchases, or specific spend programs. Custom workflows ensure that only appropriate stakeholders are involved in approvals. Managers and admins can review and approve requests in real-time, allowing dynamic control without needing to predict all expenses upfront. Ramp also supports employees requesting additional funds as needed and automates approval workflows configured by Ramp administrators.

## How does Ramp enable real-time spending management and oversight?

Ramp provides real-time spending management features that include setting daily spending limits on cards, auto-locking cards to prevent unauthorized or out-of-policy use, and customizable card programs to manage multiple cards efficiently. Additionally, Ramp allows the assignment of sub-admin roles within the organization to delegate financial oversight and manage permissions. These features ensure that business spending is monitored and controlled in real time, helping companies maintain compliance and budget adherence.

## How does Ramp enable users to access and audit specific transactions or reimbursements?

Ramp's interface enables users to quickly navigate to detailed views of specific transactions or reimbursements by clicking directly on them. This functionality facilitates efficient auditing, review, and management of individual financial records across various integrations and platforms, supporting comprehensive transaction examination and financial oversight.

## How does Ramp enforce and manage expense policies and approvals?

Ramp enforces company expense policies automatically using auto-enforced expense policies that prevent unauthorized or non-compliant spending before it occurs, effectively stopping bad spend. Administrators can set up customizable approval workflows and multi-level approval processes for various spend types including transactions, reimbursements, new funds requests, edits, bill payments, and vendor changes. Ramp flags out-of-policy transactions and vendors, requiring additional review and approval with reasons before allowing spend. Low-risk transactions may be auto-approved, while true outliers are flagged for review. The system supports automated routing and approvals, with notifications sent to managers or finance teams. Ramp's AI agents ingest written expense policies and historical exceptions to make faster, more accurate decisions, providing full auditability and rationale for each decision. Approval policies and workflows can be configured via a workflow builder and managed in the Expense Policy settings, allowing companies to maintain control and accountability over spending.

## How does Ramp enforce compliance with expense policies and manage non-compliant employee spending?

Ramp enforces company expense policies through multiple mechanisms: it sends automated reminders to employees for missing receipts or memos, requests repayments for out-of-policy transactions, and automatically locks employee cards or funds if required documentation is not submitted within a set period. Managers and admins can reject out-of-policy expenses, initiate repayment requests, and lock cards or funds to prevent further spending. Notifications are sent to cardholders and finance teams to ensure awareness and compliance. These enforcement actions apply retroactively to all transactions and are configurable via the expense policy settings.

## How does Ramp ensure data accuracy in accounting and mitigate compliance risks with vendors?

Ramp maintains data accuracy in accounting by utilizing multiple data points, enforcing corporate card policies, and referencing historical classifications to ensure precise data entries and error-free synchronization with accounting systems. To mitigate compliance risks with vendors, Ramp provides structured vendor management for Managed Vendors, which includes maintaining accurate vendor data, tracking contracts, and ensuring accountability to reduce compliance-related issues.

## How does Ramp establish a business credit limit?

Ramp establishes a business credit limit by considering multiple factors including the cash balance in the business's linked bank accounts, the industry in which the company operates, credit bureau data, and additional relevant information. This evaluation determines the maximum outstanding statement balance the business can have on Ramp.

## How does Ramp facilitate international bank connections and locally-funded payments?

Ramp requires customers to establish connections to their business bank accounts to facilitate international banking operations and transactions. This is achieved through partner bank connections software that links customer accounts securely. For locally-funded statement payments, once the bank account is linked, Ramp automatically schedules monthly payments, streamlining the payment process. This setup also supports locally-funded reimbursements by connecting bank accounts through partner software, making reimbursements faster and more efficient.

## How does Ramp facilitate managing and distributing team funds and spending limits?

Ramp enables detailed spending controls by allowing users to invite other users with specific spending limits set for daily, monthly, yearly, or non-recurring amounts. It facilitates distributing team funds by allowing duplication of existing spend programs with a single click, setting limits, updating access, adjusting rules quickly, and locking or terminating funds and cards directly from the table view. These features provide granular control over team spending without needing to start from scratch.

## How does Ramp facilitate spend management for different industries?

Ramp offers spend management features tailored to various industries. For retail, Ramp enables tracking and managing employee expenses with real-time dashboards and customizable spending controls. In education, Ramp's corporate cards allow granular pre-configured controls to block unapproved vendors and categories, send alerts, request repayments, and lock cards. Construction companies benefit from automatic blocking of unapproved vendors or categories linked to projects or subcontractors to prevent unauthorized purchases. Healthcare businesses use Ramp's virtual cards with spend controls to limit spending by teams or vendors, automate deployment and reconciliation across units, and sync data to accounting systems. These industry-specific features help organizations maintain compliance and control spending effectively.

## How does Ramp facilitate vendor contract management and renewal tracking?

Ramp maintains a centralized system of record called the Managed Vendors table, which stores vendor data including active contracts. It automatically selects Managed Vendors based on criteria like recent spend, active procurement requests, and existing contracts. Ramp provides renewal reminders and custom fields to help users track contract terms, renewal dates, and ownership. After saving contract data, users can view a summary and a visual timeline of contract dates from the vendor profile. This structured vendor management mitigates compliance risks and ensures proactive contract oversight.

## How does Ramp handle approvals and reviews for reimbursements and spend requests?

Ramp allows companies to establish custom approval policies that create workflows ensuring all submitted reimbursements and spend requests are reviewed and approved by designated managers, admins, or both, depending on spending thresholds. Approval policies govern reimbursements, new funds requests, edits, and other spend types. Employees can submit spend requests for funds, virtual cards, or spending limit changes, which are routed through the configured approval workflows. Once approved, users gain immediate access to requested spend. Reviewers can approve grouped reimbursements (e.g., for trips or projects) in bulk while reviewing individual items as needed. The approval process is designed to be audit-proof by reconciling transactions to requested items, ensuring payments are made only for approved expenses.

## How does Ramp handle card and fund locking related to missing receipts or policy violations?

Ramp offers an auto-lock feature configurable in the expense policy settings that automatically locks employee cards or funds if required receipts or memos are not submitted within a specified number of days. Cardholders receive notifications 24 hours before locking, at the time of lock, and upon unlocking. Locked funds enforce company expense policies and cannot be unlocked automatically; an Admin or Manager must approve the missing receipt request or manually dismiss it to unlock the funds. Cards can also be locked manually by reviewers or admins if employees have multiple flagged transactions or violate spending rules. Locked cards prevent further transactions until unlocked or terminated.

## How does Ramp handle currency and exchange rates for international reimbursements?

Ramp obtains exchange rates for international reimbursements from the open exchange rate API, which provides currency conversion rates used in the reimbursement process. For international reimbursements made in local currency, Ramp or the company may include a margin on the foreign exchange rate, which affects the total reimbursement amount. Ramp defines four key currency types in this process: employee bank account currency, receipt/expense currency, payment currency, and the functional currency of the entity.

## How does Ramp handle receipt management and transaction matching?

Ramp provides receipt management features that include automatic receipt matching to transactions and receipt capture using Optical Character Recognition (OCR) technology to digitize and extract data from receipts. Receipts can be collected automatically through vendor integrations, text messages, and the Ramp mobile app. This automation supports the entire expense workflow by ensuring receipts are properly linked to corresponding transactions, reducing manual data entry and improving accuracy in expense tracking and reconciliation.

## How does Ramp handle reimbursements approval and cancellation?

Reimbursements submitted on Ramp are routed for approval to the submitter's direct manager, admins, or a combination of reviewers depending on the configured Expenses approval setup. Both Admins and managers can bulk approve reimbursements by selecting multiple items and confirming approval. Only Admins and Owners have the ability to cancel reimbursements after they have been approved and before payment processing begins; Assistants and card managers do not have this permission.

## How does Ramp handle reminders and notifications for approvals, procurement requests, and missing receipt items?

Ramp sends email notifications when a spend request needs approval, a reminder two days after assignment, confirmation of approval or rejection, and notification when a request is fully approved. Users can send a daily reminder to procurement approvers by clicking the 'Remind' button in the requests table. Managers receive weekly reminder emails about transactions requiring their approval, with links to the transaction review page. Ramp sends weekly emails every Friday to users reminding them of any missing receipt items that need to be submitted or matched to transactions.

## How does Ramp handle reminders related to bank connections and repayments?

Ramp sends regular reminder emails to designated points-of-contact—users with Bookkeeper, Administrator, or Business Owner roles—to keep bank connection information up-to-date. When a bank connection expires, the bank sends a code indicating the reason, which Ramp translates and presents to the user. Ramp does not currently support sending reminders for repayments because a notification is automatically sent when a repayment is requested, making additional reminders unnecessary. However, admins receive weekly digest emails about 'Repay Off Ramp' repayments initiated by employees outside of Ramp.

## How does Ramp handle spending limit resets and currency awareness?

Ramp supports recurring spending limits on cards and funds that can be configured to reset at various intervals including daily, weekly, monthly, or annually, providing flexible control over employee spending patterns. Additionally, spend limits such as Amount and Maximum Transaction Amount are currency-aware, meaning they correspond to the currency of the card or fund to which they are assigned. This ensures accurate enforcement of limits in multi-currency environments and supports global business operations.

## How does Ramp handle travel expense management and trip creation?

When users make expenditures using Ramp funds and forward receipts to receipts@ramp.com, Ramp automatically creates trip itineraries and associates related expenses with the trip. It assigns expenses falling into relevant merchant categories during a traveler's trip to their per diem account. Ramp also automatically attaches travel receipts, such as TravelPerk flight receipts, to the corresponding transaction records, which can be viewed in the transaction detail page. This automation facilitates travel expense tracking, compliance, and integration with company ERP systems.

## How does Ramp integrate travel expense management and automate related processes?

Ramp integrates with Egencia to streamline and automate travel expense management. This integration combines travel booking and management with corporate card spend limits, enabling automatic receipt capture and integration. It also automates expense report generation, reducing manual entry and improving accuracy. This automation helps companies manage travel expenses efficiently and maintain compliance with travel policies.

## How does Ramp integrate with accounting and ERP systems to support financial workflows?

Ramp offers direct, secure, and real-time integrations with enterprise resource planning (ERP) systems and popular accounting software including QuickBooks, Xero, NetSuite, and Sage Intacct. These integrations enable automatic syncing of transactions made with Ramp cards, bills, and reimbursements, allowing users to map transactions to store locations, product lines, or cost centers. Ramp's integration supports monthly financial close processes domestically and globally by syncing statement payments and individual card transactions into the ERP for reconciliation. The platform also connects with collaboration tools for receipt collection and spend requests. For bill payments, Ramp Bill Pay integrates with accounting systems to facilitate ACH, check, and card payments to vendors, streamlining accounts payable and reducing manual data entry.

## How does Ramp integrate with receipt automation and travel services?

Ramp supports API integrations with multiple receipt automation and travel-related platforms such as Amazon Business, American Airlines AAdvantage Business™, Corporate Traveler, Egencia, and Gmail. These integrations enable users to collect receipts automatically, synchronize transaction data, and manage travel-related expenses through connected platforms. This integration facilitates automated receipt collection, travel booking record management, and expense reconciliation within the Ramp platform.

## How does Ramp manage and control login methods for different user roles?

Ramp allows administrators to manage login methods by enabling or disabling specific authentication options such as email/password, SSO providers, or passkeys based on user roles. Each user role must have at least one login method enabled to allow access. For Guest users, email and password login is always allowed and cannot be disabled, though other login methods can be enabled. Administrators can configure these settings in the Login methods section of the Ramp platform. Companies can require specific login methods for users depending on their roles, and users should consult their company administrator or IT team to confirm allowed login options.

## How does Ramp manage recurring bills and payments?

Ramp enables users to set up recurring bills for regularly scheduled payments to vendors. These bills are automatically created, routed for approval, and sent for payment according to the configured schedule. For recurring bill payments, Ramp automatically creates the next bill in the series 10 days before the payment date for ACH payments and 15 days before the payment date for check payments. For example, for monthly payments on the 1st via ACH, Ramp creates the invoice on the 21st or 22nd of the previous month.

## How does Ramp manage reimbursements and reimbursement-only spend programs?

Ramp manages reimbursements by incorporating them into any fund, ensuring that every dollar spent, including those outside corporate cards, adheres to the same pre-set spending controls and limits. Ramp offers reimbursement-only spend programs designed exclusively for reimbursing employee expenses rather than direct spending. In these programs, employees can submit expenses paid with personal cards up to specific limits set by the company. Admins can track these expenses, manage reimbursements without direct transactions, and require that reimbursements be attached to specific funds for proper tracking. These programs can only be issued by admins and do not allow direct transactions through the funds.

## How does Ramp manage travel spending and out-of-policy travel expenses?

Ramp helps companies manage travel expenses by enabling the setup of custom policies that include smart approval workflows and guardrails such as per diem limits and hotel rate caps to prevent out-of-policy spending. Ramp performs proactive checks and reviews on travel spending and flags questionable vendors or transactions. When an employee makes an out-of-policy spend on Ramp Travel, notifications are sent to transaction approvers such as managers or administrators for review. However, Ramp Travel policies notify but do not automatically decline transactions, allowing human oversight. Travel and entertainment (T&E) reporting is maintained to provide oversight and compliance with company policies.

## How does Ramp monitor and respond to suspicious or fraudulent activity?

Ramp continuously monitors customer accounts for unusual or suspicious activity and sends automatic notifications when suspicious signals or new sign-ins from unrecognized devices are detected. Users can set up alerts, apply category and merchant restrictions, and regularly review their accounts to detect potential fraud early. If suspicious transactions are identified, users can lock their cards in real-time from the dashboard, change passwords, and notify Ramp Support. Ramp provides procedures for flagging unauthorized or fraudulent charges and offers a dispute process. After a fraudulent dispute is filed and confirmed, Ramp Customer Support may terminate the card to prevent further fraudulent activity.

## How does Ramp notify users about single-use card details and reminders?

Ramp sends an email containing single-use card details to the default vendor contact on the bill's due date, provided the bill is fully approved before that date and the 'send card directly to vendor' toggle is enabled. Additionally, Ramp sends reminder emails to the vendor contact email 2, 4, and 7 days after the initial issuance of a single-use Ramp card. These reminders continue until the card limit is fully reached or the card is locked.

## How does Ramp prevent unapproved or out-of-policy employee spending before it occurs?

Ramp proactively prevents unapproved or out-of-policy employee spending by embedding spending policies directly into its corporate and employee cards. These policies include merchant and category restrictions, customizable spend limits, and requirements for submitting receipts and memos before any spending is authorized. The system enforces these guardrails at the point of transaction, blocking unauthorized purchases and ensuring that all expenses comply with company financial policies. This approach enables companies to control expenses precisely and reduce unnecessary spending.

## How does Ramp process and match invoices to purchase orders?

Ramp employs Optical Character Recognition (OCR) technology to automatically digitize invoices, extracting details such as vendor, amount, items, payment terms, invoice number, receive date, due date, and purchase order (PO) numbers. When an invoice contains an exact match of a Ramp Purchase Order number, Ramp automatically links the invoice to the corresponding PO without manual selection. Ramp supports two-way and three-way matching methods that compare invoices, purchase orders, and receipts to verify accuracy and prevent overbilling. Additionally, Ramp matches invoice line items to PO line items, pulling accounting coding from PO line items into invoice line items to automate coding and reduce manual data entry. This matching process is used across Ramp Bill Pay, procurement, and accounting integrations to ensure tight and full matching across payables.

## How does Ramp protect data during transmission, storage, and bank connections?

Ramp protects data by employing industry-standard encryption methods to secure data during transmission and storage, preserving data integrity and preventing tampering. For bank connections, Ramp uses banking connection partners that implement bank-grade encryption to secure customer bank data. Ramp itself never has access to customers' bank login credentials, maintaining security and privacy during the bank connection process.

## How does Ramp protect financial and employee data?

Ramp protects valuable financial and employee data by applying encryption during storage (at rest) and transmission (in motion) to ensure data security. Additionally, Ramp maintains a corporate security program designed to enhance the company's resilience against potential threats and reduce the risk of operational disruption. These measures collectively safeguard sensitive data managed through Ramp's platform.

## How does Ramp's AI assist with procurement requests and invoice processing?

Ramp's AI technology parses details from contracts or screenshots uploaded during procurement requests, automatically filling out fields such as frequency, start/end dates, and line items, while allowing manual edits. For invoice processing, Ramp automates accounts payable by scanning and extracting invoice details with 99% accuracy, significantly reducing manual invoice entry. This automation improves efficiency in procurement and accounts payable workflows.

## How does Ramp's bank integration improve month-end book closing?

Ramp's bank integration automates the month-end book closing process by allowing users to sync card transactions, bill payments, bank statements, and cash back directly on Ramp's single dashboard. This consolidation eliminates the need to switch between multiple screens or platforms, enabling businesses to close their month-end books up to 8 times faster. This feature is supported across multiple bank integrations such as Farmers & Merchants Bank, Level One Bank, Citizens Bank, ServisFirst Bank, Gorham Savings Bank, and others.

## How does Ramp's corporate card reduce employee expense paperwork?

Ramp's smart corporate cards help reduce the time employees spend on expense paperwork by enabling businesses to issue cards that keep spending in check and automatically track expenses. This eliminates the need for employees to chase down receipts or manually file expense reports, streamlining the expense management process and improving accuracy and compliance.

## How does Ramp's Fidelity Investments integration enhance credit limits and bill payment?

By linking a Fidelity Investments account to Ramp, users gain access to credit limits up to 20 times higher than traditional financial institutions. Additionally, this integration allows users to manage and pay bills directly on Ramp in just a few clicks, removing the need to log into their Fidelity bank account for each payment. The integration also syncs card transactions, bill payments, statements, and cash back data to Ramp's dashboard for consolidated financial management and streamlined month-end book closing.

## How does Ramp's integration with various banks assist businesses with bill payments and employee reimbursements?

Ramp offers integrations with numerous banks—including First Interstate Bank, First Merchants Bank, First Citizens Bank, The National Bank of Indianapolis, First Republic Bank, IBC Bank, Bank of America, Centennial Bank, Citizens Bank, City National Bank, Signature Bank, and others—that allow businesses to manage and pay bills in just a few clicks directly on the Ramp platform. These integrations eliminate the need to log into the bank for each payment. Additionally, Ramp enables users to create and pay employee expense reimbursements easily by transferring money directly from the linked bank account to employees, streamlining reimbursement processes across these bank integrations.

## How does Ramp's Microsoft Teams integration handle approval request reminders?

Ramp's Microsoft Teams integration notifies users via a Teams message when approval requests are submitted. However, it does not send individual reminder messages for each approval request. Instead, it sends a weekly reminder message to reviewers if they have outstanding items needing review or expenses with missing items, helping to consolidate notifications.

## How does Ramp's TD Bank integration support employee reimbursements and month-end closing?

Ramp's integration with TD Bank allows businesses to create and pay employee reimbursements efficiently by transferring funds directly from the linked TD Bank account to employees in just a few clicks. Furthermore, this integration automates month-end book closing by syncing card transactions, bill payments, bank statements, and cash back directly on Ramp's single dashboard, simplifying financial reconciliation and reporting.

## How does Ramp's Uber integration separate business and personal expenses?

Ramp integrates with Uber and Uber Eats to keep business and personal expenses separate by enabling users to switch between their Ramp business cards and personal payment cards within the apps. This functionality ensures that business rides and deliveries are charged to the appropriate corporate card, maintaining clear expense separation and simplifying reconciliation.

## How does Ramp simplify month-end closing and accounting integration for startups?

Ramp simplifies month-end closing for startups by automatically syncing business credit card transactions with popular accounting software platforms such as QuickBooks, Xero, and NetSuite. This integration enables accurate reconciliation of accounts and maintains audit readiness, streamlining financial operations and reducing manual accounting work.

## How does Ramp support businesses in managing expenses and accounting across industries?

Ramp provides industry-specific expense management solutions. For construction companies, Ramp offers software to manage finance operations including tracking job costs and overhead expenses. In life sciences, Ramp automates accounting by integrating with ERP systems to provide live spend synchronization, AI-powered classification of transactions, and custom mapping rules that eliminate manual reconciliations. These features help businesses in various sectors automate spend management and accounting processes efficiently.

## How does Ramp support finance teams and portfolio finance leaders in managing spend and cash flow?

Ramp supports finance teams by providing a centralized spend management solution that allows oversight and control of company expenses through dashboards accessible to employees. It automates routine expense management tasks, enabling finance teams to focus on strategic work rather than manual processing. For portfolio finance leaders, Ramp offers financial features including lines of credit up to 20 times higher, spend controls, real-time spending alerts, and workflow automation to manage cash flow and spending effectively. These capabilities help scale finance operations and improve financial oversight.

## How does Ramp support integration and configuration for accurate transaction and reimbursement matching?

Within Ramp, users can configure tracking categories directly to match transactions and reimbursements with specific vendors, locations, and other relevant categories. This configuration facilitates organized financial tracking, accurate bookkeeping, and reconciliation of accounts. Ramp supports integration with various accounting and ERP software systems, enabling seamless alignment of financial data. This capability helps companies maintain accurate records by ensuring that expenses and reimbursements are properly categorized and matched to the correct entities and locations.

## How does Ramp support management and enforcement of spending policies and compliance?

Ramp supports management and enforcement of spending policies by automating the issuance of spend with individualized spending limits that reflect the company's budgetary guidelines. Employees are prompted to submit receipts and explanations for their expenses, which helps ensure adherence to company financial policies. Ramp's system automatically locks cards if required receipts or documentation are not submitted within a set timeframe, further enforcing compliance. These features provide companies with precise control over expenses and help maintain financial discipline.

## How does Ramp support real-time spend management and financial control?

Ramp's platform offers real-time spend visibility and integration, allowing immediate access to transaction data without waiting for credit card fees to post. It enables instant issuance of new cards and the ability to increase or decrease corporate card limits temporarily or permanently with a single click. Ramp supports spending controls including spend limits and restrictions down to the vendor level, daily limits, and auto-locking cards. Additionally, Ramp uses AI-powered assistance to centralize financial data, surface detailed answers, and enable faster analysis of company spending, improving financial control and operational efficiency.

## How does Ramp support real-time spending management and control for employee cards?

Ramp issues each employee their own corporate card with configurable built-in spending limits that can be set by categories, departments, and locations. The platform supports merchant and category restrictions to decline unauthorized transactions automatically. Ramp's preset card controls prevent non-compliant spending by blocking transactions that violate company policies. Managers and admins can adjust spending limits, block merchants, and freeze or lock cards in real time. Notifications alert users and finance teams about declined transactions or spending limit breaches, enabling proactive management of company expenses.

## How does Ramp support reconciliation of transactions and statement payments?

Monthly reconciliation with Ramp occurs at the bank account level, where at the end of each billing cycle, Ramp pulls statement payments from the linked bank account and syncs both the statement payment and all individual card transactions into the ERP system for reconciliation. Users reconcile by matching the amount paid to Ramp from their bank account to the total dollar transaction amount synced from Ramp. Ramp's reconciliation tool includes all transactions made with or intended to be made with the Ramp Credit Card or Ramp Statement; however, payments made through ACH outside of Ramp cards are not included in the reconciliation tool. For locally-funded reimbursements, Ramp advises customers to manually create a journal entry in their ERP at month-end to represent the consolidated reimbursement statement payment and use that entry to close out all synced open reimbursement bills for proper reconciliation.

## How does Ramp support spend management for virtual cards and funds?

Ramp provides virtual cards and funds as distinct methods to allocate and manage company money. Virtual cards are designed for online-only purchases such as subscriptions and can have spend controls including merchant and category restrictions, vendor-level limits, and recurring spend limits that reset daily, weekly, monthly, or annually. Ramp funds are predefined budgets assigned to employees, teams, or initiatives, including spend limits and expiration dates, to track and limit spending according to business goals. Funds do not have card numbers and are intended to be spent via physical or virtual cards linked to them. These features enable precise and automated spend management across various business units and use cases.

## How does Ramp support spend policy enforcement and compliance?

Ramp provides templates with pre-set rules to enforce expense policies for common categories such as wellness stipends, travel expenses, and office supplies. Finance teams can implement spend guidelines that act as flags specifying allowed purchase types and restrictions on Ramp funds. Ramp also supports proactive guardrails including spend limits, category and merchant restrictions, and receipt or memo requirements before spending occurs. If an employee fails to comply with policies or approval requirements, Ramp can automatically lock their cards and funds to prevent further unauthorized spending, ensuring compliance and control over company expenditures.

## How does Ramp track and provide insights into business spending?

Ramp tracks every business transaction, consolidating spend data from corporate cards, accounts payable, and procurement into a single platform. It provides real-time tracking and detailed insights by vendor, department, location, merchant, and employee. Users can search, filter, and drill down into spend categories, enabling dynamic analysis of expenditures, budget variance monitoring, and improved financial decision-making. Ramp also supports issuing multiple virtual cards to increase granularity of spend data and offers intra-month visibility into day-to-day transactions such as subscriptions and one-off purchases.

## How does Ramp Travel handle hotel price drops for refundable bookings?

Ramp Travel includes a feature that monitors refundable hotel bookings for price drops. If a lower price becomes available for the same reservation, Ramp Travel automatically rebooks the hotel at the reduced rate without requiring user action. The original hotel reservation is canceled only after the new, lower-priced reservation is confirmed, ensuring no gap or risk of losing the room during the transition.

## How does Ramp Treasury handle approvals and controls for external debits?

Ramp Treasury Approval controls for external debits specify who can debit the Ramp Business Account and whether those debits require explicit approval before processing. When the 'Require approval' Debit Setting is enabled, every debit from untrusted vendors immediately debits the account but requires explicit approval from assigned approvers within a 2-day (48-hour) window; if no action is taken, the debit is automatically reversed. Trusted vendors added to the trusted list bypass the approval step, allowing their debits to process automatically. Originator IDs are used to identify trusted vendors for ACH debits. Debit approval requests appear under the Treasury tab and Ramp homepage, with notifications sent via email and optionally through Slack or Microsoft Teams if integrated.

## How does Ramp Treasury sync transactions to accounting systems like QuickBooks Online?

Ramp Treasury syncs three types of transaction objects to QuickBooks Online Treasury: Transfers (internal fund movements between linked bank accounts or Ramp Business Accounts), Deposits (external funds into Ramp accounts), and Expenses (funds sent from Ramp accounts to external parties such as payroll processors or vendors). Transfer transactions are synced as Transfers involving no income or expense accounts, representing internal fund movements. Before syncing external deposits and withdrawals, users must select the correct category in the Accounting > Treasury table for proper accounting treatment. Cash transfers and earnings payouts sync as journal entries in the connected ERP system. Sync settings are configured by navigating to Accounting > Treasury > Settings > Sync settings, where Ramp accounts are mapped to corresponding ERP GL accounts, including business, earnings, investment, dividend, and linked bank accounts. Additional GL account mappings for Bill Pay may also be required.

## How does Ramp use artificial intelligence (AI) in its platform?

Ramp leverages artificial intelligence across its platform to automate financial processes including expense report compliance, data entry, contract review, and accounting accuracy. Ramp's AI agents ingest company expense policies to automatically enforce rules with full auditability and rationale. AI is used to benchmark company spending against millions of transactions to identify duplicate subscriptions, unused solutions, and unclaimed rewards, helping reduce costs. Ramp's Card & Expense product uses AI to auto-fill memos and categories immediately after card swipes, flag out-of-policy transactions, and suggest memos requiring human context. AI also automates invoice processing by handling coding, approvals, and payments, reducing manual input. Additionally, Ramp uses AI combined with historical data to generate suggested coding and rules for general ledger assignments, simplifying categorization. Ramp's AI Reporting feature allows users to query spend data in plain English and receive instant charts and insights without manual report building. Ramp's AI agents are expanding to assist with procurement and bookkeeping tasks, aiming for autonomous financial operations with human oversight by 2028.

## How does Ramp vet third-party partners and subprocessors?

Ramp collaborates with third-party partners and subprocessors who undergo vetting by Ramp's legal and security teams. This vetting process ensures that these entities meet established industry standards for reliability, security, and compliance prior to engagement, thereby maintaining the integrity and security of Ramp's services and customer data.

## How has Fi utilized Ramp to improve its finance operations?

Fi scaled and improved its finance function by leveraging Ramp's financial tools, including creating transaction rules and spending limits, issuing virtual cards with predetermined limits, setting automatic reminders for receipt submission, and reviewing spending in real time. These features helped Fi automate finance processes such as spend auditing and receipt management, enhancing operational efficiency.

## How has Ramp helped companies consolidate and improve financial operations?

Studs consolidated its expense management, travel expenses, and bill payments into Ramp’s single platform to improve financial operations and simplify corporate card limit management. 8VC used Ramp to resolve challenges related to managing monthly stipends, offsite event expenses, accounting coding, increase oversight over spending, and reduce the time required to close financial periods. These consolidations have led to improved efficiency and streamlined financial processes.

## How is 'Active seats' calculated in Ramp's Seat Intelligence?

Ramp determines 'Active seats' in Seat Intelligence by analyzing the last sign-in date of users through Okta. If a user has logged into the application within the previous 30 days, Ramp counts that user as an active seat. This method helps organizations identify which software licenses are actively used and which are potentially unused or inactive, enabling cost optimization.

## How long do inbound wire transfers take to become available in the Ramp Business Account?

Inbound wire transfers to the Ramp Business Account become available as soon as they are received by First Internet Bank of Indiana, which has a daily cutoff time of 5 pm Eastern Time. Wire transfers sent after this cutoff time are recognized and credited on the next business day. Users should confirm the cutoff time at the sending bank, as it may differ from First Internet Bank's cutoff. ACH deposits and other pay-ins are generally credited the same day, while pay-out speeds may vary.

## How many businesses use Ramp, and what types of companies are included?

Ramp is used by 40,000 businesses spanning every sector. Its customer base includes startups, family-owned companies, and leading enterprise organizations, all utilizing Ramp's financial products and services to manage their financial operations effectively.

## How many businesses use Ramp to simplify and manage their finances?

According to multiple sources from Ramp's website and related texts, over 45,000 businesses use Ramp to simplify, manage, and automate their financial processes, including expense management and corporate spending. This figure is consistently cited across various pages and statements, indicating Ramp's broad adoption by businesses for financial management and simplification.

## How many countries does Ramp support for vendor payments and card acceptance?

Ramp supports vendor payments across 195 countries, allowing payments in USD or 40 foreign currencies. Additionally, Ramp corporate cards are accepted in more than 200 countries worldwide through the Visa global network, enabling international business spending and vendor payments globally.

## How many customers does Ramp currently serve?

As of 2024, Ramp serves over 45,000 active customers and has more than 1 million users utilizing its platform. The customer base includes companies such as CBRE, Shopify, and Anduril, indicating a broad and diverse client portfolio across multiple industries.

## How many reviews does Ramp have on G2?

Ramp has received more than 2,000 reviews on the G2 platform, reflecting user feedback, ratings, and engagement with its financial products, services, and various integrations. This volume of reviews is consistent across multiple sources and integrations mentioned in the text.

## How quickly can businesses open and start using a Ramp Business Account?

Ramp Treasury allows customers, including existing Ramp users, to open and fund a free Ramp Business Account in under 60 seconds via the Ramp platform. Customers can initiate deposits through linked bank accounts or wire transfers. Users such as Roof Squad have reported being fully operational with Ramp Treasury on the same day they opened their Ramp Business Account, enabling immediate use of cash management and payment features.

## How quickly does Ramp provide receipts for expenses?

Ramp's expense process is designed to be straightforward and fast, enabling users to receive receipts for their expenses in under 30 minutes. This rapid receipt generation facilitates timely expense reporting, reconciliation, and management, encouraging user compliance and reducing delays in bookkeeping and reimbursements.

## How quickly does Ramp reimburse employees for out-of-pocket expenses?

Ramp ensures prompt reimbursement of out-of-pocket expenses by processing payments to employees in two days or less. These payments are made in the employees' local currency to their linked bank accounts.

## In how many countries and currencies can Ramp reimburse employees for out-of-pocket expenses?

Ramp supports expense reimbursements in more than 70 countries worldwide and reimburses employees in more than 40 different currencies, enabling payments for out-of-pocket expenses in employees' local currencies. This facilitates international expense management for businesses with a global workforce.

## Is Ramp Business Corporation a bank?

Ramp Business Corporation operates as a financial technology company and is not a bank. Its bank deposit services for the Ramp Business Account are provided by First Internet Bank of Indiana, a Member FDIC institution.

## Is the Ramp Corporate Card a credit card or a charge card?

The Ramp Corporate Card operates as a charge card, not a traditional credit card. This means that businesses must pay their full balance in each billing cycle, and cannot carry a balance or accrue interest charges. There is no APR associated with the card.

## Is the Ramp Investment Account insured and what protections does it have?

The Ramp Investment Account, which is provided through Apex Clearing Corporation, is protected by the Securities Investor Protection Corporation (SIPC). This protection covers up to $500,000 in securities, including a maximum of $250,000 in cash, in the event of brokerage failure. However, SIPC protection does not cover losses due to market fluctuations or investment performance.

## Is the Ramp Investment Account insured by the FDIC?

The Ramp Investment Account is not a deposit product and therefore is not insured by the Federal Deposit Insurance Corporation (FDIC). It involves securities products such as money market funds and brokerage services provided by Apex Clearing Corporation, an SEC registered broker dealer and member of FINRA and SIPC. Because it invests in securities, the Ramp Investment Account may lose value and carries investment risks including loss of principal.

## What accounting integrations and features does Ramp Treasury support?

Ramp Treasury supports accounting integrations with platforms including QuickBooks Online, Netsuite, Universal CSV (with IIF support for QuickBooks Desktop), Xero, and Sage Intacct. It automatically syncs various Ramp Business Account activities—such as deposits, withdrawals, monthly earnings payouts, external deposits and withdrawals—and Ramp Investment Account activities—such as buy and sell orders, monthly cash dividends, and reinvested dividends—as journal entries to the connected ERP system. Monthly statements serve as official records to reconcile balances and tie out the general ledger at month-end, facilitating efficient and accurate accounting processes.

## What accounting logic does Ramp use for Deposit transactions in QuickBooks Online Treasury?

When an external source such as Stripe payouts or client payments deposits funds into a Ramp business account, Ramp syncs these as Deposit transactions in QuickBooks Online Treasury. The offsetting account for these deposits is typically an Income account, an Asset account like Accounts Receivable, or a custom clearing account, depending on how the user has configured their accounting mappings within QuickBooks Online.

## What accounting platforms does Ramp integrate with?

Ramp offers direct integration with major accounting platforms including QuickBooks Online, Xero, NetSuite, and Sage Intacct. These integrations enable real-time synchronization of transaction data, automated categorization, and seamless expense reporting for businesses using these systems.

## What approval and workflow customization features does Ramp provide beyond travel?

Ramp enables administrators to build customizable multi-level approval workflows accessible via the Settings > Approvals section. These workflows can be tailored with intelligent routing rules that automatically involve the appropriate approvers based on criteria such as team, amount, and expense category. The platform allows triggering reviews only for key changes to streamline processes. This approval customization applies broadly to expense reimbursements, issuance of funds or virtual cards, and employee spending, supporting enhanced control and compliance across the organization's financial operations.

## What are locally-funded reimbursements in Ramp and who has access to them?

Locally-funded reimbursements enable businesses to pay out employees directly from their local bank accounts, allowing reimbursements to be processed in the local currency and banking system of the business. This approach helps avoid foreign exchange fees and simplifies financial operations. This feature is available to all Ramp Enterprise and Plus customers who use the accounting software Sage, Netsuite, or UCSV.

## What are Ramp spend programs and how do they function?

Ramp spend programs, formerly called card programs, allow finance teams to create sets of funds and cards organized by department, location, or other groupings. Each spend program includes one or more shared funds with predefined spend limits and controls, assigned users, and cards to enforce consistent policies and monitor group-level spending. Employees may request cards from these spend programs if enabled by the finance team. Spend programs facilitate management of various card and fund packages such as well-being stipends, per diems, and work-from-home allowances, enabling scalable and organized spend management across the company.

## What are Ramp virtual cards and what are they used for?

Ramp virtual cards are digital payment cards linked to specific funds that have unique card numbers and are activated immediately upon approval. They are designed specifically for online transactions including subscription payments, advertising, SaaS subscriptions, and vendor payments. Virtual cards cannot be used for physical in-store purchases and operate separately from physical cards. They provide immediate access to funds and can be created instantly for various business needs.

## What are some customer testimonials about Ramp's impact on finance operations?

Various customers have provided testimonials highlighting Ramp's impact: Tyler Bliha, Head of Strategy and Finance at UpEquity, stated that Ramp’s ability to approve reimbursements and employee expenses on the fly has made his job easier. Ivan Makarov, former Vice President of Finance, noted that Ramp unified many finance solutions used daily. Jason Penegar from Boys & Girls Clubs of America praised Ramp's mobile app for real-time expense submission. Matthew Ferguson, Controller, described Ramp as a one-stop shop enhancing internal controls across procurement, purchasing, and treasury. Forrest Chandler, CFO of Long Meadow Ranch, emphasized Ramp's real-time integration of card transactions with expense systems.

## What are some examples of companies that have reduced fraud using Ramp?

Several companies have reported reductions in fraud by using Ramp. Liquid Measurement Systems reduced fraud, improved user experience, and increased operational efficiency through Ramp's platform, as documented in multiple case studies. SAMGI reduced fraud and improved employee experience by leveraging Ramp's built-in budgets, automated transaction coding, merchant-specific tracking, and duplicate receipt flagging. Align ENTA uses Ramp's notifications and live alerts to proactively prevent fraud or poor management by cardholders. Adrift Hospitality reduced fraud concerns by implementing better expense management processes with Ramp, including receipt tracking and spend controls. These examples illustrate Ramp's effectiveness in fraud reduction across diverse organizations.

## What are the benefits of using Ramp's AI agents and automation for finance teams?

Ramp's AI agents automate tasks such as expense report compliance by checking worker expenses against corporate policies with full auditability. They enforce company expense policies automatically, reducing manual oversight. Ramp's automation helps finance teams close books faster (up to 8 times faster) by automating receipt collection, coding, and classification. AI-driven insights identify duplicative spending, unclaimed rewards, and cost-saving opportunities. Ramp's approach proactively prevents expense errors before they occur, unlike legacy tools that detect errors post-factum. These benefits contribute to reduced administrative workload, improved accuracy, and increased profitability for businesses.

## What are the characteristics of using a Virtual Card as a payment method in Ramp Procurement?

Within Ramp Procurement, virtual cards are generated and assigned to the requester once a purchase request is approved. These cards are automatically restricted to the vendor specified in the purchase request, ensuring the card can only be used with that vendor. If an end date is specified in the request, the virtual card can have an auto-lock date to prevent usage beyond that period. Use of the virtual card triggers the requester's credit card transaction approval workflow, integrating spending controls with procurement processes.

## What are the core products and adjacent markets Ramp operates in?

Ramp's core product is a next-generation corporate credit card designed to compete with legacy finance companies such as American Express in the corporate credit card market. After launching this product, Ramp expanded into the adjacent market of expense-report software by building its own platform to compete with established solutions like Concur and Expensify, thereby offering integrated financial management tools beyond credit cards.

## What are the eligibility requirements for the Ramp Corporate Card?

To qualify for the Ramp Corporate Card, a business must be a registered U.S. corporation, limited liability company (LLC), or limited partnership (LP). The business must maintain at least $25,000 in a U.S. business bank account and have a physical U.S. business address. Sole proprietorships face additional scrutiny.

## What are the fees, minimum deposit requirements, and transfer limits for Ramp Treasury accounts?

Ramp Treasury accounts, including both the Ramp Business Account and Ramp Investment Account, do not charge any account fees, require no minimum deposits, and impose no transfer limits or caps. This policy allows businesses to freely move and access their funds without restrictions, supporting liquidity and operational flexibility.

## What are the key reasons businesses choose Ramp over competitors like Capital One and American Express?

Leaders pick Ramp over competitors such as Capital One and American Express primarily because Ramp offers granular spending controls down to the vendor level with spend limits and restrictions, stronger internal controls, real-time spend visibility with daily limits and auto-locking cards, and unlimited free corporate cards. Ramp also provides built-in expense controls that activate before employees spend, software pricing insights, and seamless integrations with accounting software, all contributing to cost savings and improved cash flow management.

## What are the limitations and upcoming features of Ramp Travel regarding multi-city trips, group bookings, and car rentals?

Currently, Ramp Travel does not support booking multi-city trips; users are advised to book multiple one-way flights separately to cover multi-city travel plans. The platform also does not allow coordinating group trips or booking multiple flights or hotel rooms in a single transaction. These group booking capabilities and car rental booking features are expected to be available in 2025.

## What are the main components of Ramp Intelligence?

Ramp Intelligence is composed of three primary components designed to manage different aspects of company finances. Ramp Cards provide company card management, allowing control and oversight of corporate spending. Ramp Bill Pay facilitates the management of bills and payments, streamlining accounts payable processes. Ramp Reimbursements handle employee expense reimbursements, simplifying the process of reimbursing employees for business-related expenses. Together, these components form the core of Ramp's financial intelligence offerings.

## What are the main differences between Ramp and traditional corporate cards?

Compared to traditional corporate cards, Ramp does not charge annual fees, does not require personal guarantees, and provides automated expense management with real-time controls. Credit limits are based on business financials and can be up to 30 times higher than traditional cards for qualifying businesses.

## What are the main features of the Ramp Corporate Card?

The Ramp Corporate Card offers unlimited 1.5% cash back (variable 1%-1.5% for new applicants), no annual or foreign transaction fees, automated expense tracking, receipt matching, real-time spending controls, high credit limits without personal guarantees, and integrations with major accounting platforms such as QuickBooks, Xero, and NetSuite.

## What are the main security features of the Ramp platform?

Ramp's security features include industry-standard encryption for data in transit and at rest, tokenization of sensitive card data, multi-factor authentication, single sign-on integration, role-based access controls, real-time fraud detection, and regular security audits. The platform also supports passkey login and SCIM provisioning for user management.

## What are the main user experience features of the Ramp platform?

Ramp's user experience features include a clean, intuitive dashboard, mobile-first design for iOS and Android, automated expense matching, customizable approval workflows, and real-time notifications. The platform supports receipt capture via mobile camera and provides contextual help and AI-powered chatbot assistance.

## What are the methods to spend company money using Ramp?

Ramp enables companies to spend money through three primary methods: physical cards, virtual cards, and funds. Physical cards are traditional corporate cards used for in-person transactions. Virtual cards are designed for online-only purchases such as subscriptions and can be assigned to teams or vendors with specific spend controls. Funds are predefined budgets without card numbers, assigned to employees, teams, or initiatives, and include spend limits and expiration dates. Each method supports configurable spending controls such as limits, category and merchant restrictions, and receipt requirements, allowing companies to allocate and manage expenses according to their financial policies and operational needs.

## What are the NMLS registration numbers for Ramp Payments Corporation and Ramp Financing Corporation?

Ramp Payments Corporation and Ramp Financing Corporation are registered entities with the Nationwide Multistate Licensing System (NMLS). Ramp Payments Corporation holds the NMLS registration number 2371465, while Ramp Financing Corporation holds the NMLS registration number 2431387. These registrations indicate their licensing and regulatory compliance for financial services.

## What are the renewal policies for Ramp Enterprise and Ramp Plus plans?

Ramp Enterprise automatically renews annually on the same calendar day as the initial purchase date. For example, if first billed on October 12th, it renews every October 12th. Ramp Plus Monthly Plans automatically renew on the same calendar day each month; for instance, if the first billing is on March 7th, subsequent bills occur on the 7th of each month. Ramp Plus Annual Plans automatically renew on the same calendar day each year, with monthly statements issued to account for seat count changes during the year.

## What assets under management has Ramp Treasury achieved since its launch?

Since its launch in January 2025, Ramp Treasury rapidly grew its assets under management, surpassing $1 billion within six months. By August 31, 2025, Ramp Treasury had exceeded $1.5 billion in assets under management, reflecting strong adoption and growth of the product among businesses.

## What automation and AI features does Ramp Treasury include for cash management?

Ramp Treasury incorporates AI-powered features that forecast cash liquidity needs and automate cash management. It automatically sweeps idle funds from the business account into higher-yield investment instruments and pulls cash back when payroll or vendor payments reduce cash buffers to prevent overdrafts. The platform integrates treasury and accounts payable workflows, allowing finance teams to set custom approval flows, restrict access, and automate money movements and earnings optimization without manual intervention, enhancing operational efficiency and financial governance.

## What automation and AI features does Ramp use in expense management and approvals?

Ramp's expense management automation includes automatic receipt capture and matching from integrated apps, real-time enforcement of expense policies, and blocking of out-of-policy expenses before they occur, reducing manual review. Ramp's AI agents ingest company expense policies and historical approval data to automatically approve low-risk transactions, flag true outliers for review, and respond to employee questions through SMS, email, or Slack. This automation provides faster, more accurate decisions than manual processes and maintains full auditability and rationale for each decision. Ramp also uses AI insights to identify duplicative spending and unclaimed rewards, track payments effortlessly, and maintain complete visibility through real-time reporting.

## What automation capabilities does Ramp provide for expense management workflows?

Ramp provides a Rules feature that allows users to build automation for routine expense management workflows. These include automatically coding transactions to accounting categories, approving expenses based on predefined criteria, and reviewing transactions for compliance or exceptions. Automation reduces manual processing, accelerates approvals, and enforces company policies consistently. Users can configure these Rules within Ramp to tailor workflows to their organization's needs, integrating with accounting and ERP systems to streamline financial operations.

## What automation features does Ramp provide for managing cash flow and payments?

Ramp offers automation features that anticipate cash flow needs, facilitate cross-team approvals, and automate transfers, payments, and reconciliation processes. These capabilities help businesses save hours each week by streamlining financial operations, improving cash flow efficiency, and reducing manual administrative tasks.

## What average savings does Ramp claim to provide companies across their spending?

Ramp states that its financial management platform can help companies achieve an average total savings of approximately 5% across all business spending. This figure is based on Ramp's analysis and benchmarking of customer spending patterns and the cost-saving opportunities identified through its platform features such as Savings Insights and Price Intelligence.

## What average savings does Ramp report on business spend?

Ramp calculates an average saving of 5% on business spend based on an illustrative customer's total card spending when utilizing Ramp's features designed to reduce business expenses. This saving reflects the impact of Ramp's spend management tools, including real-time tracking, detailed analytics, and controls that help businesses optimize and reduce unnecessary expenditures.

## What budgeting and fund allocation options does Ramp support for managing employee spending?

Ramp allows finance teams to allocate budgets to employees or groups through virtual or physical cards with various timing options. Examples include one-time allocations (e.g., a $500 single-use fund for onboarding desk expenses), recurring daily allocations (e.g., $15 per day for food and entertainment), recurring monthly allocations (e.g., $100 per month for wellness expenses), and recurring annual allocations (e.g., $1000 per year for education). These allocations enable led spending within defined categories and help companies manage budgets effectively by issuing funds aligned with employee roles and expense types.

## What capabilities does Ramp provide for managing shared funds and group spending?

Ramp's shared funds feature enables administrators and bookkeepers to create funds that multiple employees can access via their own Ramp cards, facilitating shared budgeting across teams or projects without sharing card details. Employees can request shared funds by selecting spend programs or general expenses with sharing enabled, toggling sharing options during the request flow. Shared funds are used for managing departmental budgets, events, software purchases, executive assistant spending, and office expenses. Users can view spending activity on shared funds, with admins having detailed transaction access and employees seeing summarized activity. Admins can issue shared funds by specifying fund owners and enabling sharing settings during fund creation.

## What card management features does Ramp offer to mitigate risk and support users?

Ramp provides both physical and virtual corporate cards to its users. The platform allows finance teams to quickly lock individual cards if potential issues are identified, preventing risky transactions and enabling proactive risk mitigation. For example, Liquid Measurement Systems uses Ramp's virtual cards to maintain access even if physical cards are compromised, ensuring uninterrupted payment capabilities.

## What card management features does Ramp provide to control and oversee business spending?

Ramp's card management features enable companies to control and oversee business spending effectively. The platform allows issuing physical and virtual cards, setting category and vendor restrictions to limit spending types, and automatically locking cards if employees fail to submit required receipts or documentation after a specified period. Ramp also supports managing card programs to organize multiple cards and assigning sub-admin roles to delegate card management responsibilities and financial oversight within the organization. These features help maintain control over company expenses and ensure compliance with spending policies.

## What commerce platforms does Ramp connect to for providing higher credit limits, and why is this beneficial?

Ramp integrates with commerce platforms such as Shopify and Stripe to assess business activity and working capital obligations, including inventory, marketing, and shipping expenses. This connection allows Ramp to offer businesses access to higher and more accurate credit limits, which can be up to 20 times higher than traditional financial institutions. This is particularly beneficial for businesses that do not have excess money in the bank due to these working capital commitments, enabling better financial flexibility and growth support.

## What communication channels does Ramp use for notifications?

Ramp's notification system includes sending notifications through multiple channels such as SMS, email, and push notifications. These channels are used to keep users informed about various activities and reminders on the Ramp platform.

## What contract details does Ramp automatically extract and track from vendor contracts?

Ramp uses AI-powered software to automatically extract key contract details from uploaded vendor contracts such as SKU name, contract amount, payment frequency, contract start and end dates, and whether the contract contains an auto-renewal clause. This data enables users to set renewal reminders and helps proactively track contract terms, renewal dates, and ownership for Managed Vendors to prevent missed renewals and maintain accountability.

## What controls and options exist for spend request and bill pay approvals in Ramp?

In Ramp, spend request approval setup is accessible to Administrators via the Company > Expense Policy tab. When adding approvers for spend requests, administrators can select from predefined roles or groups such as Any admin, Manager, Manager's manager, Department owner, Location owner, custom approval groups, or any specific employee. For Bill Pay approvals, Ramp allows adding any specific employee by name within the company as an approver in the approval flow, enabling precise assignment of approval responsibilities. Only Ramp Administrators can remove approvers from approval chains while approvals are in-flight. Additionally, any user may add additional layers to in-flight approvals for new funds, reimbursements, or bills.

## What controls and visibility does Ramp provide to managers and finance teams over employee spending?

Ramp empowers team managers and finance teams to manage and oversee employee spending activities with decentralized control. Managers can review and approve spend requests in real-time, modify user spending amounts dynamically, and monitor transactions through centralized dashboards accessible to all employees. Ramp provides detailed visibility into individual and team purchases with a single click, enhancing oversight and enabling proactive budgeting. The platform also supports a single inbox for team members to request or approve corporate card spend, invoices, and contract renewals, centralizing approval workflows and improving spend governance.

## What cost-saving insights and recommendations does Ramp provide to help companies reduce spending?

Ramp continuously analyzes company expense data through its Savings Insights feature, which is accessible in the Insights tab of the Ramp platform. It automatically detects cost-saving opportunities such as redundant or overlapping subscriptions, unused software solutions, overspending, and missed rewards. These insights are delivered periodically as personalized recommendations to Ramp Administrators and managers to help lower overall company spend and improve financial health. Ramp's Savings Insights have helped customers save thousands of dollars by identifying these inefficiencies and advising on better SaaS pricing options and cancellation of unused services.

## What countries support international mileage reimbursements through Ramp, and how are rates determined?

Ramp provides international mileage reimbursements for employees located in the United States, Canada, United Kingdom, Spain, Germany, France, Ireland, and Poland. These reimbursements are available on both web and mobile iOS platforms. The system automatically calculates mileage reimbursements based on each country's specific mileage reimbursement rates and thresholds. For countries not specifically supported, mileage reimbursements must be submitted using the normal reimbursement process with the appropriate amount.

## What credit limit advantages does Ramp provide through its bank integrations?

Ramp provides significantly higher credit limits—often up to 20 times greater than those offered by traditional financial institutions—by connecting to users' bank accounts and commerce platforms such as Shopify and Stripe. This integration allows Ramp to perform precision underwriting based on real-time financial data and working capital obligations, enabling businesses to access more accurate and larger credit limits across numerous banking partners including First Citizens Bank, Bank of Washington, People's United Bank, First Republic Bank, East West Bank, US Bank, and many others.

## What discount does Ramp offer on TravelBank subscriptions?

Ramp provides its customers with a 15% discount on the first year subscription to TravelBank, a business travel and expense management platform. This discount is available through Ramp's partner rewards program and applies to new subscriptions for the first year, reducing the cost of TravelBank's travel and expense management services.

## What discount does Ramp offer on TravelPerk subscriptions?

Ramp provides its customers with a discount on TravelPerk, a business travel platform, by waiving the Monthly Platform Fees for two months. This offer reduces the cost of using TravelPerk's travel management services for Ramp customers during the initial subscription period.

## What discount or savings does Ramp offer on Corporate Traveler services?

As part of its partner rewards program, Ramp offers a savings opportunity for Corporate Traveler customers by waiving the setup fee, which is valued at $1,500. This reduces the initial costs for customers using Corporate Traveler's business travel services through Ramp.

## What does Ramp advise regarding the use of physical cards for online purchases?

Ramp recommends that users avoid using their physical Ramp cards for online transactions. Instead, users should utilize virtual cards created from their Ramp dashboard for online purchases. This practice reduces the risk of fraud by limiting exposure of physical card details and leveraging the security features of virtual cards, such as vendor restrictions and spending limits.

## What exclusive partner rewards does Ramp offer to startups?

Ramp provides startups using its business credit card with exclusive partner rewards that include credits and discounts from notable companies such as Amazon Web Services (AWS), Stripe, and Notion. These rewards are designed to support startups by reducing costs on essential services and tools.

## What expense management and accounts payable automation capabilities does Ramp offer?

Ramp offers a consolidated platform that includes expense management and bill payment software designed to scale with company growth and financial needs. The platform automates the entire expense workflow from purchase to reconciliation, including automatic receipt collection and matching via vendor integrations, text messages, and mobile app capture using OCR technology. Ramp's accounts payable automation extracts invoice details, routes approvals with customizable workflows, schedules recurring payments, and supports multiple payment methods. It uses AI for precise invoice processing, reduces fraud risks and payment errors, and provides status tracking of every bill and invoice to assist in cash flow forecasting. Users can import unpaid bills directly from their ERP and process payments in bulk, resulting in faster transfers, lower fees, cashback, and reduced reconciliation efforts.

## What expense policy management features does Ramp provide?

Ramp allows users to manage components of their company's expense policy through the Expense policy tab located in the settings bar of the Ramp dashboard. This feature enables organizations to configure and enforce expense policies directly within the Ramp platform, ensuring compliance and control over business spending.

## What features does Ramp offer as a corporate card provider?

As a corporate card provider, Ramp offers features including free virtual cards that can be issued instantly, automatic receipt matching to streamline expense reconciliation, and customizable spending limits that operate within the Visa network. Ramp also provides auto-enforced expense policies that help companies maintain compliance by stopping unauthorized or non-compliant spending before it occurs. These features support efficient expense management and fraud prevention for businesses.

## What features does Ramp provide for employees to record and submit mileage reimbursements?

Ramp enables employees to record mileage reimbursements accurately through multiple features. On iOS devices, Ramp offers an Early Access GPS tracking feature that tracks exact travel routes, discarding trips shorter than 500 meters or 30 seconds. Employees can also enter start, end, and multiple stop locations manually, with Google Maps auto-populating distances based on recommended routes and current traffic. Frequent trips—defined as trips with the same start and end points submitted at least three times—appear at the top of the reimbursement draft for quick selection. Employees can indicate if a trip is a round trip via a checkbox. Ramp supports retroactive mileage submissions by allowing users to quickly add frequent destinations or roundtrip journeys to simplify the process. When typing locations, Ramp suggests previously used locations to speed up data entry. If employees do not see the mileage reimbursement option, it means their company's finance team has disabled mileage reimbursements in Ramp.

## What features does Ramp provide for managing card access when employees change roles or leave the company?

Ramp integrates with HR and identity management systems to update card access promptly when employees change roles or leave. Administrators can instantly lock employee cards, terminate user accounts, and transfer or update card ownership all from one centralized interface. This ensures that former employees cannot make further transactions and that card access aligns with current organizational roles, maintaining security and compliance.

## What features does Ramp provide for managing virtual cards, especially vendor virtual cards?

Ramp provides features to manage virtual cards effectively, including the ability to create a unique virtual card for each vendor to track and control spending automatically. Users can set spending limits to prevent overcharging, add auto-lock dates to avoid unwanted renewals, and terminate or re-issue cards without updating billing information for other vendors. Merchant restrictions and card rules enable limiting card use to authorized vendors only, reducing fraud risk. These controls help finance teams enforce expense policies and improve accounting by associating transactions with specific vendors.

## What features does Ramp provide to manage missing receipts and enforce expense compliance?

Ramp automatically completes expense reports by routing transactions correctly and generating receipts, reducing the need for manual receipt submission. It sends automated reminders to employees to submit missing receipts or memos, including text message prompts after travel transactions. Ramp can block funds when receipts have not been submitted within a required timeframe, enforcing expense compliance and reducing manual follow-up by finance teams.

## What features does Ramp's real-time reporting provide?

Ramp's real-time reporting features provide consolidated visibility of company spending across all payment types—cards, reimbursements, and bills—in a single location. Users can view spend data they have permission to see, including personal spend for cardholders and all team spend for managers and administrators. The reporting highlights flagged spenders, managers with pending approvals, and spend breakdowns by categories derived from merchant category codes (MCC). It also allows switching between payment types and includes search and filtering options to assist with financial data analysis. These features enable timely financial management and budget adherence.

## What features does the Ramp mobile app provide for managing corporate expenses?

The Ramp mobile app enables users to manage corporate expenses on the go by paying with their physical or virtual corporate cards, submitting expense reports and reimbursements, capturing receipts via in-app camera or share extension, and viewing transaction details. It supports adding Ramp cards to Apple Wallet and Google Wallet for mobile payments. Employees can request spend and physical cards through the app. Admins can manage employee spend by issuing funds, locking or terminating funds, viewing policies, and searching employee details including cards, transactions, and reimbursements. The app is available for download on the Apple App Store and Google Play Store for iOS and Android devices.

## What features does the Ramp mobile app provide for managing team expenses?

Ramp's mobile app provides features that help managers stay on top of employee spending by allowing fast approvals for corporate card and bill pay requests, reimbursements, and spending limit changes. It delivers real-time notifications for tasks requiring attention and automatically locks team cards when suspicious transactions are detected. These features facilitate timely expense management and enhance security for company spending.

## What features of Ramp's expense management system help employees and managers at Pair Eyewear?

At Pair Eyewear, Ramp's expense management system enables employees to easily submit receipts by snapping photos, which are automatically coded to the correct department using pre-hardcoded accounting fields. Receipts are attached automatically to expense reports, and employees only need to add a memo to complete submissions. This automation reduces manual work and saves about 10 hours per month. Managers use Ramp to review reimbursements needing approval, approve corporate card requests, and send and review invoices, all within a single platform. This integrated approach eliminates the need to switch between multiple tools, streamlining financial workflows for both employees and managers.

## What financial data can be synced on Ramp's dashboard through bank integrations?

Ramp integrates with multiple banks—including Enterprise Bank & Trust, Northern Trust Bank, California Bank & Trust, Ameris Bank, Inwood National Bank, F&M Bank, Citibank, Fidelity Investments, First Citizens Bank, TD Bank, First Utah Bank, and others—to sync financial data such as card transactions, bill payments, bank statements, and cash back. This data is consolidated and displayed on Ramp's single dashboard, facilitating easier financial management and automating month-end book closing processes by eliminating the need to switch between multiple systems.

## What financial operations and products does Ramp offer?

Ramp provides a comprehensive financial operations platform that includes corporate cards, expense management software, treasury services, travel management, reimbursements, procurement, accounts payable, vendor management, approvals workflows, security and trust features, bank connections, and a mobile application. These products support businesses in managing payments, issuing cards, managing vendors and procurement workflows, booking travel, automating bookkeeping, and controlling expenses across multiple financial functions within a single platform.

## What financial operations does Ramp consolidate into a single platform?

Ramp's all-in-one financial operations platform combines payments, corporate cards, vendor management, procurement, travel booking, expense management, bill payments, and automated bookkeeping with built-in intelligence. This consolidation allows businesses to manage multiple financial processes in a single system, improving efficiency and control over financial operations.

## What fraud detection and prevention measures does Ramp implement?

Ramp implements multiple fraud detection and prevention measures including continuous 24/7 automated monitoring using risk analytics and dedicated customer support teams. It combines card network risk scores with internally developed logic modeled around user behavior to predict unauthorized activity and prevent fraudulent transactions. Ramp performs account verification and employs third-party identity verification solutions during the application process to vet applicants and businesses. The system detects suspicious user behavior, flags fraudulent transactions, and declines transactions flagged as fraudulent, including card testing attempts. Ramp also uses audit logs, anomaly detection, and enforces category and merchant restrictions to safeguard accounts.

## What future developments does Ramp plan for its AI agents and finance automation?

Ramp intends to develop its AI agents beyond current expense report compliance automation to assist with procurement and bookkeeping tasks. The company envisions finance software that autonomously thinks, acts, and improves itself while humans oversee processes. By 2028, Ramp expects AI agents to manage tasks such as expense approvals, cash positioning, and real-time forecasting, enabling self-driving financial operations that reduce manual intervention and increase efficiency.

## What industries does Ramp serve with specialized finance platforms?

Ramp offers specialized finance platforms for industries such as healthcare, where it provides an all-in-one finance operations platform that includes smart corporate cards, expense management, bill pay, and procurement tools. These integrated tools work together to manage daily finance operations specific to healthcare businesses.

## What integration capabilities does Ramp offer for vendor and procurement data?

Ramp integrates bi-directionally with ERP systems to import vendor data automatically, linking it to Ramp's vendor management features. It also integrates with Ironclad, triggering contract reviews when purchase requests are created and storing executed contracts and related documents alongside approved requests and vendor profiles within Ramp. These integrations streamline procurement and vendor management processes by consolidating data and documents in a single platform.

## What integrations does Ramp offer for employee and accounting automation?

Ramp offers integrations to automate both employee management and accounting processes. Its HR integration connects with HRIS systems to automatically invite and manage employees by pulling employee lists, mapping employee information, and sending invitations within Ramp. This facilitates streamlined employee onboarding and management. Additionally, Ramp integrates with Pilot, an accounting service, allowing users to build rules within Ramp to automate accounting tasks such as coding transactions, approvals, and transaction reviews. These automations reduce manual accounting work and improve financial workflow efficiency.

## What integrations does Ramp offer to enhance spend management and accounting workflows?

Ramp offers integrations with various HRIS platforms including Justworks, Gusto, ADP Workforce Now, and UKG Pro Workforce Management, enabling companies to manage and monitor employee spending at scale and automatically issue default Spend Programs to users invited via these systems. Collaboration tool integrations such as Slack and Microsoft Teams allow employees to request spend and managers or finance teams to review and approve requests instantly within those environments. Ramp also connects to accounting software and procurement platforms, facilitating automatic receipt collection, transaction coding, and syncing of Ramp Purchase Orders with invoices for streamlined accounting and procurement workflows. These integrations enhance automation, visibility, and control over corporate spending.

## What integrations does Ramp provide for enterprise finance workflows?

Ramp provides integrations with more than 200 software applications to support enterprise expense management and finance workflows. These integrations cover categories including accounting systems, banking, Human Resource Information Systems (HRIS), payroll, productivity tools, receipt automation, security, and travel software. This extensive integration ecosystem enables businesses to manage their operations from a single platform and automate workflows from email to ERP systems.

## What interest rates and yields does Ramp Treasury offer on its business and investment accounts?

Ramp Treasury provides a 2.5% interest rate on its FDIC-insured Ramp Business Account, allowing businesses to earn on their operating cash. The Ramp Investment Account offers a higher yield of 4.27%, investing in government money market funds such as FUGXX. The combined annual percentage yield (APY) for Ramp Treasury is approximately 4.52%. These rates are available with no fees, no minimum deposits, and no transfer caps, ensuring liquidity and flexibility for businesses.

## What investment options are available in the Ramp Investment Account?

Ramp's Investment Account allows businesses to invest their cash into FUGXX, a government money market fund that invests in short-term U.S. Treasury obligations and government securities. This investment option provides liquidity and yield, with brokerage services provided by Apex Clearing Corporation. The account offers next-day liquidity and no transfer caps or fees.

## What is included in the Ramp Plus subscription tier?

The Ramp Plus subscription tier, priced at $15 per user per month (or $12 per user per month with annual billing), includes advanced approval workflows, enhanced travel booking capabilities, automated card locking for policy violations, custom travel policies, and advanced reimbursement controls. Additional platform fees may apply.

## What is Ramp?

Ramp is a financial operations platform designed to help companies achieve more by spending less, focusing on consolidating various financial functions such as payments, spending management, and cash flow into one solution to improve operational efficiency.

## What is Ramp Bill Pay and how does it help manage company spending?

Ramp Bill Pay is a feature that allows companies to manage their spending in a centralized place by emailing or uploading invoices. Users can create, approve, and pay bills in under 60 seconds, with all transactions automatically synced to the company's accounting software. This streamlines accounts payable processes and improves financial control and visibility.

## What is Ramp Intelligence and what components does it include?

Ramp Intelligence is Ramp's AI platform designed to automate and manage company expenses. It powers AI agents that perform intelligent reasoning and workflow management for finance teams. Components include Ramp Cards, which allow finance teams to manage company cards, track expenses, and control spending through card issuance and transaction monitoring. Ramp Intelligence automates expense reporting, data entry, contract review, and accounting accuracy. It also includes AI agents for lers that automatically enforce company expense policies. The platform integrates cards, bills, and reimbursements into a unified spend management solution.

## What is Ramp's approach to replacing traditional expense management systems?

Ramp is designed to replace traditional expense management systems by eliminating the need for manual expense reports. When employees use the Ramp corporate card, expenses are automatically processed from transaction data or employees receive text prompts to submit receipts, removing manual tracking. Ramp's integrated expense management software provides features unavailable with traditional credit cards, improving efficiency and transparency. This approach frees staff and finance teams from manual expense management tasks, streamlining financial operations and improving oversight.

## What is Ramp's average claimed savings on big contracts and how is it achieved?

Ramp states that its team of expert negotiators works to lock in better deals for users, resulting in an average savings of 27% on their biggest contracts. This negotiation service is designed to help users reduce costs on large contracts by leveraging Ramp's expertise and relationships.

## What is Ramp's Employee Repayment feature?

Ramp's Employee Repayment feature, also known as "reverse reimbursement," enables employees to easily pay back their company for accidental or out-of-policy transactions made on their corporate card. Employees can initiate full or partial repayments through a linked personal or debit account, facilitating accurate expense management and compliance.

## What is Ramp's Multi-Factor Authentication (MFA) policy and supported methods?

Ramp enrolls all user accounts in Multi-Factor Authentication (MFA), also known as two-factor authentication (2FA), as a mandatory security measure to verify authentic logins and prevent unauthorized access. Supported MFA methods include authenticator applications (TOTP-based), Touch ID, hardware tokens, and phone number verification. MFA is required for all users, including those signing in with passwords, and risk-based step-up authentication is applied for high-risk actions. Ramp provides resources and guidance for users facing MFA login issues and recommends enabling MFA for all financial accounts, payment systems, and email associated with Ramp accounts.

## What is Ramp's policy on invitation expiration and user activation?

When a user is invited to Ramp, the invitation email contains a secure link valid for 14 days. If the invitation is not accepted within this period, it expires and must be resent by a Ramp administrator, account owner, or manager. Additionally, Ramp cards must be activated within 6 months of issuance; if not activated within this timeframe, Ramp automatically terminates the card.

## What is Ramp's Price Intelligence feature and how does it function?

Ramp's Price Intelligence is a feature accessible through the Vendor Management or Insights > Price Intelligence sections within Ramp. It uses artificial intelligence to extract pricing data from uploaded contracts and benchmarks every SaaS quote against anonymized market data derived from millions of transactions processed by Ramp customers. This crowd-sourced data enables users to understand whether they are paying above market rates, with Ramp surfacing differences if a company pays above the 80th percentile or holds unused seats. The tool provides detailed insights into software pricing down to individual SKUs and cost-per-seat, helping organizations make informed purchasing decisions and negotiate better prices. Ramp's Price Intelligence is supported by millions of data points to inform users exactly what they are paying for and to help obtain the best price every time.

## What is Ramp's Seat Intelligence feature and how does it work?

Ramp's Seat Intelligence is a feature that integrates with Okta, an identity management platform, to surface software usage trends within an organization. It identifies inactive users by analyzing the last sign-in date through Okta; users who have not signed in within the past 30 days are considered inactive. This data allows organizations to monitor and analyze SaaS seat utilization, identify unused software seats, and reduce costs by eliminating unnecessary licenses. The feature automatically matches Okta applications with vendors listed in Ramp and imports associated spend information to help identify potential savings. Users can update the mapping between Okta apps and Ramp vendors as needed. Access to Seat Intelligence requires roles such as Admin, IT Admin, or Bookkeeper. The feature is currently in early access and available only to Okta users. To set up, users create a Read-only Administrator service account in Okta, generate an API token for querying login activity, and connect Okta to Ramp via the Insights > Seat Intelligence section. After connection, it may take up to 2 hours for Ramp to fetch and visualize usage data. Within the interface, users can view active and inactive users per application, including last sign-in dates, and export this data as CSV files. Ramp displays Okta applications with utilization rates above 30% in Seat Intelligence, as apps below this threshold may not require re-authentication and thus are not shown.

## What is Ramp's Unified login feature and who uses it?

Ramp's Unified login feature consolidates multiple Ramp accounts under a single email address, enabling users to manage and access multiple accounts with one set of login credentials. This feature simplifies the login experience for users who have multiple Ramp accounts, such as business owners managing several companies, employees working for different organizations using Ramp, and accountants or bookkeepers handling finances for multiple clients. Ramp advises users to use strong, unique passwords for their Unified login to maintain security across all linked accounts.

## What is the average savings percentage Ramp claims to provide businesses on transactions?

Ramp states that businesses save an average of 5% on their expenses and transactions by using Ramp's cashback rewards, partner rewards, and spending insights. These savings are achieved without confusing multipliers, fees, or hidden terms, allowing companies to keep more of their money. This average savings figure is consistently reported across multiple customer testimonials and Ramp's promotional materials.

## What is the billing cycle and card type offered by Ramp?

Ramp currently offers a charge card that operates on a 30-day billing cycle. This cycle begins on the day of the first transaction made with the card, and the cardholder's balance is due in full every 30 days from that initial transaction date.

## What is the cash back rate for the Ramp Corporate Card?

The Ramp Corporate Card offers a cash back rate that ranges from 1% to 1.5% on all purchases. The specific rate is determined by Ramp based on the business's creditworthiness and financial profile. There are no category restrictions or spending caps for earning cash back.

## What is the FDIC insurance coverage limit for Ramp Treasury?

Ramp Treasury offers FDIC insurance coverage for deposited funds up to $75 million. This coverage is achieved through deposit placement across multiple FDIC-insured institutions within the IntraFi network, providing enhanced protection beyond standard FDIC limits.

## What is the ICS service related to the Ramp Business Account?

The ICS (Insured Cash Sweep) service is provided by IntraFi Network LLC and allows customers with a Ramp Business Account to have their funds placed into FDIC-insured bank accounts across a network of FDIC-insured banks. This service distributes deposits among multiple banks to provide pass-through FDIC deposit insurance coverage beyond standard limits. Customers with a Ramp Business Account are automatically enrolled in the ICS service, and no opt-in is required. The deposits must be titled and maintained according to FDIC regulations to qualify for pass-through coverage.

## What is the process for reimbursing employees on Ramp?

Ramp simplifies employee reimbursements by allowing users to create and pay reimbursements easily in just a few clicks. The platform transfers money directly from the company's linked bank account to employees who need reimbursement. This process supports both domestic and international reimbursements and integrates with approval workflows and expense management features.

## What is the process Ramp uses to verify bank accounts via debit checks?

Ramp's debit check process for verifying bank accounts involves sending two small deposits and one withdrawal (equal to the sum of the deposits) to the customer's bank account. After these transactions settle, usually within four business days, the customer logs into their Ramp account, navigates to Company > Financial Accounts, clicks the Complete verification button next to the account, and enters the exact deposit amounts to complete the verification. This process is required both when a business first onboards to Ramp and when additional bank accounts are added for payments.

## What is the purpose and functionality of Ramp's Audit Log?

Ramp's Audit Log is designed to support compliance and auditing by giving administrators and auditors immediate access to detailed records of more than 200 platform events. These events include changes to card limits, edits to spend programs, approvals, and other significant actions within the Ramp platform. The Audit Log features filtering capabilities and export options, enabling efficient review and documentation of financial controls and user activities for governance purposes.

## What is the Ramp Business Account and what functionalities does it support?

The Ramp Business Account is a deposit account offered through First Internet Bank of Indiana, Member FDIC, where businesses can securely store operating funds. It supports paying Ramp card statements, bill payments, and reimbursements. The account can receive external payments such as domestic wires and ACH transfers from non-linked bank accounts, transfer funds via ACH to linked bank accounts, and be debited by external accounts. It also functions as a primary operating account, allowing businesses to manage all money in and out without switching between platforms.

## What is the Ramp Corporate Card?

The Ramp Corporate Card is a charge card for businesses that integrates with an expense management platform. It requires full payment of balances each billing cycle and offers features such as automated expense tracking, spending controls, and accounting integrations. It is designed for U.S.-based corporations, LLCs, and limited partnerships.

## What is the Ramp Corporate Card's application process?

Businesses apply for the Ramp Corporate Card online by providing business structure details, estimated monthly spending, and linking a business bank account. The process does not require a personal credit check. Approval usually takes 48 hours, and virtual cards are available immediately upon approval.

## What is the Ramp Corporate Card's fee structure?

The Ramp Corporate Card has no annual fee, no foreign transaction fee, no late fee, and no APR due to its charge card structure. Service fees include a $20 fee for international bill payments and a $10 fee per same-day ACH payment. Currency conversion fees up to 3% may apply for foreign currency transactions.

## What is the Ramp Corporate Card's partner rewards program?

The Ramp Corporate Card partner rewards program provides access to over $350,000 in potential savings through discounts and credits with business service providers such as Amazon Web Services, OpenAI, HubSpot, and QuickBooks. These rewards are available in addition to the standard cash back program.

## What is the Ramp Corporate Card's policy on late fees and interest charges?

The Ramp Corporate Card does not charge late fees or interest charges. As a charge card, it requires full payment of the balance each billing cycle, eliminating the possibility of carrying a balance or accruing interest.

## What is the Ramp Corporate Card's welcome bonus?

New Ramp Corporate Card customers receive a welcome bonus ranging from $250 to $1,000, depending on the source and timing of their application. There is no minimum spending requirement to receive the bonus, and it is delivered via virtual card upon approval.

## What is the Ramp Vendor Portal and how do vendors interact with it?

The Ramp Vendor Portal is a web interface provided to vendors through a link sent during the onboarding process. Vendors can use the portal to fill out and submit payment details, tax information, and any custom forms configured by the Ramp customer. The submitted information becomes part of the vendor's profile within Ramp. Additionally, vendors have the option to create their own Ramp Vendor Portal account, which enables them to track their Ramp payments and securely store payment details for future transactions. Vendor notifications sent by Ramp are standardized and not customizable by customers.

## What is the source and nature of the 2.5% cash rewards paid on the Ramp Business Account?

The 2.5% annual cash rewards on eligible funds held in the Ramp Business Account are paid by Ramp Business Corporation, the financial technology company offering the Ramp Treasury product. These rewards are distinct from the interest paid by First Internet Bank of Indiana, which provides the FDIC-insured deposit services. The cash rewards are subject to change and are designed to provide businesses with a yield significantly higher than the national average interest checking account rate of 0.07% as of December 16, 2024.

## What liquidity and payment features does Ramp Treasury provide?

Ramp Treasury's investment account provides next-day liquidity, enabling users to access invested funds on the business day following a transaction. The platform supports free, unlimited same-day ACH payments and domestic and international wire transfers. Additionally, Ramp Treasury offers instant settlement for all bills and instant card payments when paid from the Ramp account, allowing businesses to pay vendors exactly when payments are due and maximize interest earnings on their cash.

## What login and authentication methods does Ramp support for secure user access?

Ramp supports multiple login methods including email and password, Single Sign-On (SSO) via SAML with identity providers such as Google, Okta, Microsoft Entra (formerly Azure AD), OneLogin, and JumpCloud, and passkey login for passwordless authentication. All Ramp user accounts are enrolled in Multi-Factor Authentication (MFA), which can include authenticator apps, Touch ID, or hardware tokens, to verify authentic logins and prevent unauthorized access. Ramp also supports risk-based step-up authentication for high-risk actions. Guest users must always use email and password login, which cannot be disabled for them. Ramp provides early access to passkey login within the Ramp app as a secure passwordless option.

## What manual transfer options are available to fund a Ramp Business Account?

Ramp Business Account customers can fund their accounts manually by initiating ACH deposits within Ramp from linked commercial bank accounts. Additionally, customers can initiate ACH credit, wire transfers, or real-time payment transfers externally from any bank account using the Ramp Business Account's provided account and routing numbers. These options provide flexibility for funding the account beyond automated transfers.

## What methods does Ramp provide for linking bank accounts?

Ramp provides two methods for linking bank accounts: a direct secure connection protected by bank-grade encryption, where users select their banking institution and follow prompts to link the account; or, if the direct connection is unavailable, users can manually upload three current bank statements in PDF format to establish the connection.

## What methods does Ramp support for creating and managing vendors?

Ramp allows users to create vendors through multiple methods: during bill creation, from purchase orders, by clicking 'New vendor' in the Vendors table, bulk importing vendors via file upload, and importing vendors automatically from connected ERP systems. Users can also bulk edit and update vendor information using provided templates, facilitating efficient vendor management and data maintenance.

## What methods does Ramp support for uploading invoices and creating bills?

Ramp Bill Pay and Ramp's accounts payable system allow users to add and upload invoices through several methods. These include forwarding invoices received via email to a managed AP email inbox (AP email forwarding), manually uploading invoices by dragging and dropping PDF files into the system, bulk uploading invoices using CSV or XLSX spreadsheet files, and submitting invoices internally via vendor networks. These options provide flexibility to accommodate different workflows and facilitate quick creation of draft bills for review and payment processing.

## What must customers acknowledge when using the Ramp Business Account?

When customers use the Ramp Business Account, they must acknowledge and agree to the terms and conditions established by First Internet Bank of Indiana, which provides the bank services. These terms and conditions are detailed in the legal documents linked and provided by Ramp, ensuring customers understand the regulatory and operational framework governing their account.

## What notifications and reminders does Ramp provide to employees, managers, and admins regarding expense submissions and spending?

Ramp provides a comprehensive notification system: employees receive automatic prompts via email or text messages immediately after making transactions to submit required receipts or memos. If items are missing, Ramp sends reminders to employees and managers using the 'Remind' button, which triggers email notifications listing transactions needing attention. Admins receive alerts for large transactions exceeding thresholds, employee card declines due to spending limits, monthly spend summaries, and notifications about new savings opportunities. When transactions are flagged as out-of-policy, both cardholders and their managers or admins are notified via email to initiate remediation. Cardholders also receive warnings before auto-locking of cards or funds due to missing submissions.

## What options exist in Ramp for employees and admins to handle repayments for accidental or out-of-policy spending?

Ramp's 'Repay Off Ramp' feature enables employees, managers, and admins to settle accidental or out-of-policy corporate card transactions through external payment methods such as ACH transfers, payroll deductions, wire transfers, or cash payments. These repayments are then recorded within Ramp to maintain clean accounting books and audit trails. Employees can also self-initiate repayments for accidental charges on their Ramp cards. However, Ramp does not support requesting repayments for employee reimbursements; repayment requests apply only to transactions made on Ramp corporate cards. Admins can request repayments by rejecting transactions and selecting the 'Request Repay' option.

## What partnerships and customer segments does Ramp engage with?

Ramp collaborates with a broad ecosystem of partners including accounting firms, private equity firms, venture capital firms, service providers, and technology partners to support its financial platform. It serves various customer segments such as startups—providing a single platform with corporate cards, expense management, bill pay, and accounting automation—mid-market companies managing business spend and vendors, and portfolio companies of private equity and venture capital firms by accelerating value creation through modern finance platforms that save time and money.

## What payment and cash management features does Ramp Treasury provide to customers like Roof Squad?

Ramp Treasury enables customers such as Roof Squad to make unlimited free same-day ACH payments for bill pay and instant payments to their Ramp Card statement. This allows timely vendor payments while keeping cash earning interest for longer periods. Roof Squad integrated Ramp Treasury with their existing expense management and bill pay functions and was able to have the system fully operational on the same day they opened their Ramp Business Account.

## What payment methods does Ramp use to reimburse employees domestically and internationally?

Ramp recommends paying employees directly to their bank accounts. For employees in the United States, reimbursements are made via ACH transfers. For employees in more than 50 foreign countries, Ramp uses wire transfers to send payments to employees' international bank accounts. Payments are made electronically from the company's linked bank account.

## What payment rails does Ramp use for Instant Faster Payments?

For Instant Faster Payments, Ramp utilizes the Real Time Payments (RTP) network rails. This payment infrastructure allows payments to be deposited into the vendor's account within a few minutes after the payment is accepted, providing faster settlement compared to traditional payment methods.

## What payment reconciliation and accounting automation features does Ramp provide?

Ramp provides payment reconciliation features including transaction classification, workflow automation, and glitch-free integrations with ERP and popular accounting systems such as QuickBooks, Xero, NetSuite, and Sage Intacct. These integrations enable automatic syncing of transaction-level details, accurate coding, categorization, and mapping of thousands of transactions, which helps finance teams close their books up to eight times faster. Ramp also automates routine financial work such as expense approvals, accounting entries, and reconciliation, reducing manual effort and maintaining compliance. The platform supports automation of accounts payable workflows, including invoice processing with AI, customizable approval routing, recurring payments, and status tracking to minimize fraud risks and payment errors. Additionally, Ramp allows customization of data to align with company accounting structures, facilitating quicker financial reconciliation.

## What platform features does Ramp include to support financial management?

Ramp's platform features encompass accounting automation software that automates expense categorization and financial record keeping, intelligence tools for data insights, real-time reporting for up-to-date financial visibility, and savings tracking to monitor cost reductions. The platform integrates with various accounting and ERP systems and other software to maintain audit-proof records and streamline workflows. It supports multi-entity management for companies with multiple business units and offers global capabilities to handle international financial operations. These features collectively enable businesses to manage payments, issue corporate cards, handle vendor management and procurement workflows, book travel, and automate bookkeeping within a single integrated platform.

## What procurement features does Ramp offer to streamline purchasing and vendor management?

Ramp's procurement capabilities cover the entire workflow from intake to payment, including custom intake processes, vendor onboarding, approval workflows tailored to company needs, purchase order and receiving management, and two- and three-way matching to verify invoices and protect against overbilling. Ramp provides real-time vendor price benchmarking and price intelligence to assist in negotiating better contracts and reducing procurement time by up to 80%. Ramp Procurement integrates bi-directionally with Ironclad to trigger contract reviews when purchase requests are created and stores executed contracts alongside approved requests and vendors. The system also automatically generates purchase orders to clarify upcoming invoices.

## What products are listed under Ramp's 'Get Started' section?

Under the 'Get Started' section on Ramp's website, the following products are listed: Corporate Cards, Expense Management, Bill Payments, Seamless Accounting, and Ramp Intelligence. Each product is linked to its respective page, providing users with access to Ramp's suite of financial management tools.

## What products does Ramp offer?

Ramp provides a suite of financial and operational business products including corporate cards, expense management, treasury services, travel management, reimbursements, procurement, accounts payable, vendor management, approvals workflows, security features, trust services, bank connections, and a mobile application. These products cover a broad range of financial management and operational needs for businesses.

## What protections does Ramp provide against card testing and liability for fraud?

Ramp's fraud prevention safeguards detect card testing activity—where guesses of card numbers and expiration dates are made—and decline such transactions even if guesses are successful. When transactions are flagged as fraudulent, Ramp places a temporary lock on the card to prevent unauthorized activity. Ramp customers are not liable for fraud resulting from successful card testing attempts and can dispute such transactions through Ramp's dispute process. This approach helps protect customers from financial loss due to fraudulent card use.

## What Ramp products does Pair Eyewear use?

Pair Eyewear utilizes several Ramp products to manage its financial and expense processes, including Accounting Integration for seamless connection with accounting software, Accounts Payable to manage vendor payments, Corporate Cards for controlled employee spending, and the Travel platform to handle travel-related expenses. These products collectively support Pair Eyewear's consolidated financial system and operational efficiency improvements.

## What range of products and services does Ramp offer?

Ramp provides a comprehensive suite of financial products and services including corporate cards, expense management, treasury services, travel management, reimbursements, procurement, accounts payable, vendor management, approvals, security features, trust services, bank connections, and a mobile application. These offerings support various aspects of business financial operations and management.

## What real-time financial oversight and spending insights does Ramp provide?

Ramp offers real-time financial oversight and spending insights by providing immediate visibility into company expenses across all payment types, including corporate cards, reimbursements, bills, and travel. Its platform features real-time reporting tools accessible via dashboards that show detailed spend data by employee, department, and location. Ramp's real-time alerts notify users immediately about transactions and spending activities. The Savings & Insights tab allows administrators to monitor spending patterns over time for potential savings. Ramp Travel provides a live overview of travel spend and trips, indicating out-of-policy bookings in real time. These capabilities enable finance teams and managers to spot spending trends, prevent out-of-policy transactions, and make timely budget adjustments.

## What receipt management and expense automation features does Ramp offer?

Ramp offers automatic receipt matching that links receipts to corresponding transactions without manual input, simplifying expense tracking and reconciliation. It supports advanced reimbursement capabilities including OCR (Optical Character Recognition) receipt scanning, which extracts data automatically from receipts to facilitate expense processing. Ramp integrates with multiple external services such as Gmail, Lyft, Uber, Amazon Business, and Corporate Traveler to automatically collect, verify, and match receipts and expenses. Employees can submit receipts by taking pictures in the Ramp mobile app or via SMS. The platform also automates expense reporting for Uber and Uber Eats transactions by collecting and matching receipts and memos automatically. These features reduce manual expense reporting and improve accuracy and timeliness of expense submissions.

## What regulatory memberships and registrations does Apex Clearing Corporation hold for providing brokerage services to Ramp?

Apex Clearing Corporation, which provides brokerage services for Ramp Treasury and Ramp Investment Account, is registered with the U.S. Securities and Exchange Commission (SEC) as a broker dealer. It is also a member of the Financial Industry Regulatory Authority (FINRA) and the Securities Investor Protection Corporation (SIPC). Additionally, Apex Clearing Corporation is licensed to operate in 53 states and territories across the United States.

## What reimbursement payment options are available in Ramp?

Ramp provides several reimbursement payment options including: Approve & pay via ACH (requiring employee bank details), Approve & pay via International Wire (requiring international bank details), marking payments as Paid off Ramp for payments made outside the platform, and rejecting reimbursement requests with optional notes sent to employees. These options allow flexibility in managing reimbursement payments.

## What reminders and notifications does Ramp provide for vendor management and onboarding?

In Ramp, users can remind vendors about outstanding requests by opening the vendor profile, viewing outstanding requests, and clicking 'Send reminder' once per day per vendor. If a vendor delays submitting onboarding forms, a reminder can be sent directly from the purchase order interface starting one day after the purchase order is submitted. Ramp also sends regular reminder emails to designated points-of-contact (users with Bookkeeper, Administrator, or Business Owner roles) to upload PDFs of their most recent bank statements for each linked bank account.

## What reminders does Ramp send related to business account limits and spending?

Ramp monitors business account spending limits and sends email notifications to Admins and Owners when the account reaches 75%, 90%, and 100% of the total business limit amount. These alerts inform users about the spending threshold status to help manage expenses.

## What rewards or cashback does Ramp offer on corporate card transactions?

Ramp's corporate cards provide cashback rewards on every transaction made, allowing businesses to earn a financial return on their spending. These rewards are designed to put cash back into the company's bottom line, enhancing the value of using Ramp's corporate cards for business expenses.

## What roles and permissions exist in Ramp for managing cards, spending, and expense policies?

Ramp categorizes users into roles with distinct permissions: Employees can be issued physical or virtual cards, request spend, view their dashboard with card details and limits, and submit receipts or memos. Managers, often budget owners or department heads, can invite users, set spending limits, monitor spending activity, and approve spending requests but do not have access to company-wide spending data, accounting functions, or payment capabilities; they can only view the last four digits of card numbers. Admins have full permissions including inviting users, issuing cards, setting spending limits, creating accounting rules, modifying all company settings, and managing expense policies. Admins and Managers can send reminders, lock cards or funds, and request repayments.

## What roles have access to Ramp's Seat Intelligence and what permissions are required?

Ramp's Seat Intelligence feature requires users to have specific roles to access and manage it. The roles with implied (non-customizable) permissions include Admin/Owner, Manager, Bookkeeper, AP Clerk, and IT Admin. These roles have the necessary permissions to connect Okta accounts, view software usage data, and manage seat intelligence features within Ramp. Users without these roles cannot access Seat Intelligence or perform related setup tasks.

## What savings does Ramp include in its calculations beyond direct card spending?

Ramp factors in multiple sources of savings beyond direct card spending reductions. These include decreased administrative time spent on manual expense tracking and reconciliation, financial gains from unlimited cashback rewards and exclusive card incentives, enhanced expense monitoring that reduces errors and fraud, and cost avoidance by replacing or eliminating alternative expense management solutions. These comprehensive savings contribute to the overall value Ramp provides to businesses across various industries.

## What savings does Ramp's expert negotiation team achieve on large contracts?

Ramp employs a team of expert negotiators who work on behalf of customers to lock in better deals on their biggest contracts. This service results in average savings of approximately 27% on large vendor contracts, helping companies reduce costs on significant expenditures.

## What savings or incentives does Ramp offer related to travel spending?

Ramp Travel encourages employees to spend less by offering to split the savings with employees who book more cost-effective travel options, promoting cost-conscious booking behavior. Additionally, Ramp offers businesses rewards and perks such as 5% savings on spend, allowing companies to receive cashback or discounts as part of their corporate card usage.

## What security and approval controls does Ramp Treasury provide?

Ramp Treasury offers security features including the ability to create multi-step approval flows for money movements, ensuring that sensitive financial actions require appropriate oversight. Access to cash accounts can be restricted so that only authorized team members can view and manage funds. These controls help maintain financial governance and security within the Ramp Treasury system.

## What security and compliance features does Ramp provide related to login and user access?

Ramp implements security and compliance features such as secure login options using Single Sign-On (SSO) and SAML protocols, mandatory Multi-Factor Authentication (MFA) for all users, and advanced user roles and permissions management with detailed changelogs for auditing. Ramp provides a 30-day login history for security monitoring and troubleshooting. Organizations can designate an IT & Security Contact to receive notifications about account security status and login configuration changes. Ramp also employs industry best practices, technology, machine learning, and proprietary solutions to maintain platform security and fraud protection. Additionally, Ramp supports 3D Secure (3DS) enrollment for transaction authentication.

## What security and procedural controls does Ramp Treasury provide for approvals and separation of duties?

Ramp Treasury approvals protect funds by requiring multi-layered approval processes ensuring sensitive actions such as transfers or withdrawals are reviewed and authorized by senior personnel before execution. It is recommended to include only Admins and Owners as required approvers because only these groups have access to Ramp Treasury, simplifying approval management. If non-admins or non-owners are added as approvers, they must manually skip approvals for each transfer since they lack access. The Separation of Duties feature, which can only be toggled by business owners, prevents users from approving their own deposits or withdrawals by replacing bill creators with admin approvers in the approval chain.

## What security compliance standards and audits does Ramp follow to protect customer data?

Ramp complies with multiple security and compliance standards including SOC 2 Type II, PCI security standards, ISO 27001, and SOC 1. Ramp undergoes annual external audits to ensure that its security program aligns with industry standards and compliance requirements. These audits validate that customer data remains secure, confidential, and private according to established protocols. Ramp also uses tokenization technology to protect sensitive credit card information by substituting card numbers and CVV with safe tokens.

## What security measures does Ramp use to protect financial data?

Ramp protects financial data using industry-standard encryption for data in transit and at rest, tokenization of sensitive card information, multi-factor authentication, and real-time fraud detection algorithms. The platform also supports single sign-on, role-based access controls, and regular security audits.

## What security policies does Ramp enforce regarding customer communication and sensitive information requests?

Ramp explicitly states that it will never contact customers to ask for passwords, full BIN, expiration dates, CVV codes, or login verification codes as part of its security policy. To securely share sensitive financial information, Ramp recommends using encrypted email or secure portals to reduce fraud risk. Additionally, Ramp advises users to verify that websites have proper security features such as URLs beginning with https when making online payments.

## What Single Sign-On (SSO) providers and integrations does Ramp support?

Ramp integrates with multiple SSO providers including Google, Okta, Microsoft Entra (formerly Azure AD), OneLogin, and JumpCloud. These integrations use SAML protocols and support Service Provider (SP)-initiated Single Sign-On (SSO) flows, allowing users to log in via the Ramp sign-in page (https://app.ramp.com/sign-in) by entering their email and selecting their identity provider. Ramp does not support Identity Provider (IdP)-initiated SAML logins. Administrators can assign users to the Ramp application within Okta and toggle SSO login methods on or off per user role. Ramp's Okta API integration also supports user access management features such as toggling secure sign-in, installing applications, and assigning access permissions with a few clicks. Google SSO may be automatically supported for users with Google Workspace email addresses even if the company has not explicitly set up SSO.

## What sources does Ramp use to calculate savings estimates for its customers?

Ramp bases its savings calculations on multiple data sources including its own platform transaction data, extensive industry research, customer survey feedback, and information about alternative business expense management solutions. This comprehensive approach allows Ramp to estimate potential and average savings customers may achieve by using its services, incorporating factors such as reduced manual expense tracking time, cashback or rewards benefits, smarter expense monitoring, and elimination of unnecessary costs.

## What spend tracking and analysis capabilities does Ramp provide to specific customers like Dragonfly Pond Works, TaskHuman, UpEquity, and Seed?

Ramp offers Dragonfly Pond Works a centralized platform for real-time visibility into cash flow and spending activity, enabling detailed analysis of budget variances by credit card user, equipment, vehicles, or locations. TaskHuman benefits from Ramp's ability to drill down into spend data by vendor, department, and location, allowing real-time breakdowns and tracking of any spend category. UpEquity gains intra-month insights into day-to-day spend, including subscriptions, one-off purchases, and third-party access, which were previously invisible, by using Ramp's reporting tools and multiple virtual cards to increase spend data granularity. Seed uses Ramp to gain visibility into upcoming spend, enabling its finance team to monitor budget alignment and promptly flag unexpected changes.

## What spending controls and compliance guardrails does Ramp provide for corporate cards and expense management?

Ramp allows companies to proactively establish auto-enforced spending limits, approval workflows, and submission requirements on corporate cards and expense reimbursements. These controls include restrictions by merchant and category to help maintain compliance with company policies and regulatory requirements. Ramp Enterprise further provides detailed user role changelogs and customizable user roles for access and permissions management, enhancing security and compliance oversight.

## What spending controls and features does Ramp provide for employee and corporate cards?

Ramp offers comprehensive spending controls and features for employee and corporate cards. These include the ability to set merchant and category restrictions, recurring spend limits that can reset on a daily, weekly, monthly, or annual basis, and customizable spend limits tailored per card or user. Ramp's corporate cards also require receipts and memos before spending occurs, enabling proactive financial management down to the vendor level. Additional features include auto-locking cards to prevent unauthorized use, management of card programs for groups of cards, and the assignment of sub-admin roles to delegate spending oversight and permissions within the organization. These controls help companies manage and restrict spending effectively and in real time.

## What spending controls and guardrails does Ramp provide for corporate cards and funds?

Ramp offers spending controls that allow companies to set custom spend limits on corporate cards and funds, restrict spending by category and merchant, and require receipts and memos before any spending occurs. These controls can be applied at the vendor level and include guardrails such as blocking unapproved vendors or categories. Spend limits can be configured to reset daily, weekly, monthly, or annually. These controls are automatically enforced on every card swipe or transaction, enabling proactive financial management and compliance enforcement across the organization.

## What spending controls and limits does Ramp provide to prevent out-of-policy spending?

Ramp offers companies rigorous spending controls including customizable spend limits at various levels such as vendor, category, and merchant restrictions. Companies can require receipts and memos before spending occurs, enabling proactive management of expenses. Corporate cards can have preset spend limits and restrictions to block unauthorized vendors or categories. These controls are enforced automatically through Ramp's auto-enforced expense policies, which stop non-compliant expenses before they happen. Ramp also includes more than 50 audit flags to detect out-of-policy expenses and outlier transactions that deviate from normal patterns, facilitating compliance and expense oversight.

## What spending policies and compliance features does Ramp enforce?

Ramp enforces compliance and spending policies through built-in controls that block expenditures on unapproved vendors, categories, or spending limits. The system automatically sends alerts for out-of-policy transactions, requests repayment for unauthorized charges, and allows administrators to lock cards to impose further restrictions. These features help organizations maintain financial discipline and prevent unauthorized or fraudulent spending, supporting industry-specific compliance needs such as those in retail, education, construction, and healthcare sectors.

## What steps are required to add or verify bank accounts on Ramp, including international and CAD accounts?

To add or verify bank accounts on Ramp, users must log into their Ramp account and navigate to the Company section, then select Financial Accounts. For verification, Ramp sends two small deposits and one withdrawal to the bank account; after settlement, users enter the deposit amounts in Ramp to complete verification. For international business entities, automatic bank connections are not supported, so customers must manually establish connections. To add a new Canadian Dollar (CAD) bank account, users also navigate to Company > Financial Accounts within Ramp to initiate the process. Additionally, for personal bank account changes, users can access the Banking tab under My Settings in their profile.

## What subscription tiers does Ramp offer?

Ramp provides three subscription tiers: Free ($0 per user per month), Plus ($15 per user per month plus a platform fee, with a 20% discount for annual billing), and Enterprise (custom pricing via sales consultation). The Free tier includes core card features, while Plus and Enterprise add advanced controls and integrations.

## What support options does Ramp provide to customers?

Ramp offers customers access to a responsive and dedicated support team available live at any time to help troubleshoot issues or provide guidance. Support channels include a help center with articles, chat, email, and phone support. Ramp also offers priority support and custom setup assistance options for customers requiring additional help. This comprehensive support infrastructure ensures users can receive timely assistance for their financial management needs.

## What tasks and workflows does Ramp automate to improve efficiency?

Ramp automates multiple financial workflows to increase efficiency. It automates expense management processes including receipt collection and coding, enabling employees to complete expense reports in about 2 minutes with AI-powered policy audits and cashback insights. Ramp eliminates traditional manual expense reports by automatically processing transactions from Ramp corporate card swipes or requesting receipts via text. Ramp's accounts payable software automates the entire workflow by creating bills from uploaded invoices, preventing duplicates, managing approvals, and processing payments without manual data entry. Intelligent accounting rules allow finance teams to map merchants and expense categories to accounting fields, automating coding and reducing manual categorization. Ramp's AI agents enforce company expense policies automatically with auditability. These automations help companies close books faster (up to 8 times faster) and reduce administrative workload.

## What technologies and internal solutions does Ramp use to identify and mitigate fraud risk?

Ramp incorporates key technologies such as artificial intelligence and machine learning to support its financial operations platform and fraud prevention. It uses card network risk scores combined with internally developed logic modeled around user behavior to predict unauthorized activity. Ramp has internal solutions that quickly identify and address risk signals throughout the customer lifecycle, from application to account management. Additional security features include audit logs and anomaly detection to protect enterprises from issues before they occur. Third-party identity verification solutions vet applicants and businesses during the application process to prevent new account fraud.

## What transaction management capabilities does the Ramp mobile app offer to employees?

The Ramp mobile app provides employees with comprehensive transaction management features including viewing transactions, flagging accidental charges, requesting policy exceptions, flagging incorrect merchant information, adding attendees to meal transactions, associating transactions with business trips, splitting transactions for accounting purposes, disputing transactions, and requesting changes to spending limits. These capabilities enable employees to manage and correct their expense data directly from the app, improving accuracy and compliance in expense reporting.

## What travel booking and management features does Ramp provide?

Ramp Travel is an integrated travel booking and management platform within Ramp that allows employees to search and book flights, hotels, and rental cars directly while complying with company travel policies. It includes automated enforcement of customizable travel policies, 24/7 support for travel plan changes, and mobile app features enabling users to book travel, view current and past trips, create new trips, and track related expenses on the go. Ramp Travel also supports guest bookings, allowing users to invite guests or book on their behalf using company funds and policies, with approvals managed through the same workflows.

## What travel booking features does Ramp Travel provide for guest users and booking on behalf of others?

Ramp Travel includes a guest booking feature enabling any Ramp user to book travel on behalf of guests who do not have Ramp accounts. The travel policy applied to guest bookings is that of the person making the booking. Guests receive email notifications with booking details but cannot access or modify bookings within Ramp. Additionally, users designated as assistants by other employees can book and manage travel on their behalf, with the system auto-filling personal details and applying travel policies. Assistants can manage multiple traveler profiles but can only book for one traveler at a time. The guest booking flow maintains policy compliance, approval processes, transaction transparency, and shares booking details via email without requiring platform access for guests.

## What travel policy controls and administrative settings are available for Ramp Travel?

Ramp Travel is enabled by default for company employees, but admins can disable or re-enable booking access for all users, including themselves, via the Travel homepage under Travel > Manage > Ramp Travel settings. Admins can configure travel policies that include rules for flights, hotels, and cars, with dynamic rules and approval processes for out-of-policy bookings. The platform evaluates advance booking by comparing transaction time with trip schedules. Admins can also manage guest booking permissions by enabling the feature for users who should be able to book for guests. The assistant booking feature, allowing designated users to book travel on behalf of others, is limited to businesses that have enabled Ramp Travel access for all employees. Admin guides titled 'Booking travel on Ramp: Admin guide' and 'Booking travel off Ramp: Admin guide' provide detailed instructions for managing these settings and policies.

## What travel spend management and expense automation capabilities does Ramp offer?

Ramp automates the entire travel expense process by collecting, verifying, and matching travel expenses from booking to trip completion, facilitating automated expense report generation with receipt integration. It provides admins and managers with travel spend insights such as cashback accrued, average trip costs, and identification of expensive trips, with detailed reporting available for download. Ramp integrates with multiple receipt automation and travel services including Amazon Business, American Airlines AAdvantage Business™, Corporate Traveler, Egencia, Gmail, and TravelPerk, enabling seamless management of travel expenses, receipts, and corporate card spend tracking through API connections. These integrations support automated receipt processing and travel expense tracking, enhancing financial control and audit readiness.

## What type of platform is Ramp and what features does it include?

Ramp is described as an all-in-one finance automation platform designed to automate complex financial processes and save time and money for businesses. Its platform integrates multiple financial management features including corporate cards, expense management, bill payments, procurement, travel booking, treasury services, accounting automation software, intelligence tools, real-time reporting, savings features, integrations with accounting software, multi-entity management, and global capabilities to support diverse financial operations. Most customers use two or more products across the platform, consolidating financial processes into a single system.

## What type of software and solution is Ramp?

Ramp is described as an expense management software powered by artificial intelligence (AI) that automates and manages expenses. It is also a corporate card solution designed for modern finance, combining expense management, corporate credit cards, and finance automation tools into an all-in-one platform. Ramp provides free expense management software as part of its corporate card offering, enabling businesses to manage, track, and report expenses without additional software costs. It aims to replace traditional expense management systems by eliminating manual processes and expense reports, improving efficiency and transparency.

## What types of bank connections does Ramp support for business accounts?

Ramp supports two types of bank connections for business accounts. The first is direct connections, where customers link their bank accounts through Ramp's interface to enable automated data syncing and transactions. The second is manual connections, where customers upload bank statements to verify their accounts and facilitate financial management. For international business entities, automatic connections are not supported, and customers must manually establish bank connections.

## What types of business sizes and segments does Ramp provide tailored financial solutions for?

Ramp offers tailored financial solutions designed to meet the specific needs of various business sizes and segments, including startups, small businesses, mid-market companies, and enterprise-level organizations. These solutions address the distinct financial management requirements of each segment, supporting businesses across different stages and scales.

## What types of cards does Ramp offer and what industries or use cases do they support?

Ramp provides physical corporate cards and virtual cards issued to employees for business spending. These cards include built-in spend controls and integrate with Ramp's expense management platform. Ramp offers specialized solutions for industries such as education, where employees use Ramp cards to avoid personal credit risk and expedite expense submission, and healthcare, where smart corporate cards help manage spending and reduce administrative workload. The cards support various employee programs, including stipends for wellness, learning and development, recruitment, and software expenses, each with designated monthly limits.

## What types of cards does Ramp provide for businesses?

Ramp provides businesses with both physical corporate cards and unlimited virtual cards, enabling companies to issue as many cards as needed for employees, vendors, or specific purposes. Virtual cards are digital-only cards with unique card numbers intended for online transactions, subscriptions, and vendor payments, while physical cards are used for in-person transactions. Both card types are tied to the account holder's line of credit and spending limits.

## What types of expenses can be reimbursed through Ramp's Reimbursement product?

Ramp's Reimbursement product is designed to handle all company expenses in one place, specifically including paying employees back for out-of-pocket expenses and mileage. It supports reimbursements for expenses charged on cards not issued by Ramp and allows both domestic and international employees to submit reimbursement requests.

## What types of notifications and reminders does Ramp send related to cards, funds, and payments?

Ramp notifies users about expiring physical cards approximately two months before expiration, prompting actions such as verifying mailing addresses. For expiring funds, Ramp displays visual alerts starting 14 days before expiration on the dashboard and card drawers, sends notifications about expiring funds about one month prior, an email on the day of expiration about automatic reissuance, and alerts for vendor payment failures if vendor details are outdated. Ramp sends reminder emails to the vendor contact for single-use Ramp cards 2, 4, and 7 days after the card is issued, continuing until the card limit is reached or the card is locked. For wire transfer payments, Ramp sends statement payment reminders 3 days before and on the statement date, and an overdue reminder 2 days after if payment is not received. Ramp Bill Pay sends auto-reminders for bill approvals Monday through Friday following a schedule of initial reminder plus 1 day, second reminder two days later, and next reminder three days later. Additionally, Ramp Bill Pay sends 2-day and 3-day reminder direct messages via Slack to designated vendor owners and approvers if no approval action has been taken.

## What types of spend does Ramp provide real-time reporting and management for?

Ramp consolidates real-time reporting and management of all company spend types, including expenses made via corporate cards, global payments, employee reimbursements, bills payable through Ramp Bill Pay, and expense management. This unified platform enables finance teams to gain immediate insight into company spending across multiple financial functions, facilitating proactive spend control, compliance monitoring, and streamlined financial operations.

## What types of spend limits and restrictions can Ramp set on cards?

Ramp allows companies to configure various types of spend limits and restrictions on their cards. These include recurring spend limits that reset daily, weekly, monthly, or annually, merchant and category restrictions to control where cards can be used, and vendor-level controls for precise spending management. Ramp also supports single-use cards or funds for specific events, cards or funds with one-time spending limits for initial expenses, and cards or funds with recurring monthly limits for ongoing costs. This flexibility enables businesses to tailor spending controls to diverse operational needs and budgets.

## What types of travel bookings can users make with Ramp Travel?

Ramp Travel allows users to book flights and hotels directly within the platform, using Priceline's flight and hotel inventory without platform booking fees. Car rental booking is not currently supported but is planned for future availability. Additionally, Ramp for Travel funds can be used to book flights, hotels, taxis, and per diems, but travel by train is explicitly excluded from fund usage within the platform.

## What user actions and recommendations does Ramp provide to enhance account security?

Ramp suggests that users regularly monitor their accounts by setting up alerts, applying category and merchant restrictions, and checking for unusual activity to detect potential fraud early. For sensitive account or payment changes, Ramp recommends verifying the information using a different communication method, such as calling a verified phone number, to avoid fraud. Users can flag unauthorized or suspicious transactions through the Ramp dashboard and should contact Ramp customer support immediately if suspicious activity is detected, including after receiving new sign-in notifications. These practices help users maintain control and security over their accounts.

## What vendor data collection and document management capabilities does Ramp provide?

Ramp reduces manual data collection by allowing users to request vendor payment information, tax details, and relevant documents directly through the platform, including bulk requests via the Vendors table. Ramp provides a Documents section where users can upload and store critical vendor documents. The system analyzes uploaded documents to suggest document types, allows users to select or change the type, and supports requesting documents from vendors. This centralization streamlines vendor data management and reduces reliance on email chains.

## What vendor information and document management features are available in Ramp?

In Ramp, users can access a full vendor profile by selecting a vendor from the Vendors table. The profile includes details such as associated cards and funds, recent bills or card transactions, and options to edit vendor details. Ramp also enables users to upload and store important documents related to vendors directly within each vendor's profile, centralizing document management and facilitating easy access to vendor-related information.

## What vendor management and reporting features does Ramp include?

Ramp offers comprehensive vendor management features that allow businesses to track all vendor data and transactions centrally, discover pricing insights, and manage vendor relationships effectively. Reporting features include real-time spend reporting with automated savings insights, monitoring of expense policy compliance, and 1099 tax reporting. Ramp's Price Intelligence tracks key contract details and transactions to help users obtain the best prices on software and other vendor purchases. Ramp Free includes vendor contract price comparison and spending tracking capabilities.

## What verification and periodic review processes does Ramp require as a regulated financial institution?

As a regulated financial institution, Ramp requires customers to complete Know Your Business (KYB) and Know Your Customer (KYC) verification processes. These include verifying business information, ownership structure, and beneficial owner details. Ramp conducts periodic reviews of this information, requiring customers to update their data within the platform and provide additional documentation if requested to ensure ongoing regulatory compliance.

## When and under what conditions does Ramp send contract renewal reminders?

Ramp sends automatic email reminders to the Vendor Owner 60 days and 30 days before contracts come up for renewal to notify users in advance. These reminders are sent only if a date is entered in the contract details for either the Last Day to Terminate or the Contract End Date, whichever occurs first. Without these dates, Ramp does not send contract end reminders.

## When was Ramp founded and what scale has it reached?

Ramp was founded and launched in 2019 as a financial operations platform focused initially on reinventing the corporate and small-business credit card space. Since its founding, Ramp has grown significantly and now enables tens of billions of dollars in purchases annually through its platform used by a wide range of customers.

## Where are repayments sent in Ramp?

In Ramp, repayment funds are sent to the business bank account that is designated as the auto-pay source within the company's Banking Settings. This ensures that repayments are directed to the correct linked bank account as specified by the business.

## Where can customers find Ramp's Originator IDs to whitelist with their banks?

Customers who need to whitelist Ramp's Originator IDs with their banks can find the full list in the Ramp help center article titled 'How do I lift a debit block on my bank account?'. This information is necessary to ensure smooth processing of payments and avoid debit blocks on bank accounts.

## Where can customers find the list of IntraFi network banks used by Ramp Treasury?

Ramp Treasury customers can access the full list of IntraFi network banks, which are FDIC-insured institutions used for deposit placement to maximize FDIC coverage, by visiting the website https://www.intrafi.com/network-banks. This resource details all participating banks in the network.

## Where can Ramp's Privacy Policy be found and what does it cover?

Ramp's Privacy Policy is accessible online at https://ramp.com/legal/privacy-policy. It defines the company's approach to collecting, using, and sharing information about users, as well as the rights and choices users have regarding their personal data. The policy details how Ramp handles user data and privacy concerns to ensure transparency and compliance with data protection regulations.

## Where can users download the Ramp mobile app?

Users can download the Ramp mobile application on their mobile devices from the Apple App Store for iOS devices and the Google Play Store for Android devices. This availability ensures access to Ramp's financial and expense management tools across the two major mobile platforms.

## Where can users find their Apex account number for the Ramp Investment Account?

Users who have a Ramp Investment Account can locate their Apex account number by navigating to the Investment Account page within the Ramp platform. The Apex account number is displayed under the Portfolio Details section on that page.

## Which banks issue Ramp corporate cards and what is their FDIC status?

Ramp corporate cards are issued by Sutton Bank and Celtic Bank, both of which are members of the Federal Deposit Insurance Corporation (FDIC). These cards are issued pursuant to licenses from Visa USA Inc., ensuring regulatory compliance and FDIC insurance backing for cardholders.

## Which companies use Ramp to track spending and budgeting with real-time insights?

Several companies utilize Ramp's real-time financial tracking and insights capabilities. Mode Analytics monitors its expenditures in real time via Ramp's platform integrations, gaining immediate insight into each transaction and detailed spend management at department and employee levels. Passport Shipping leverages Ramp's real-time financial insights to improve and refine its budgeting process, enabling more accurate and timely budget management. Other companies mentioned using Ramp for budgeting with real-time insights include Surgical Affiliates Management Group, Pair Eyewear, Crowdbotics, Magna Tiles, New Way Landscape, City of Mount Vernon, Webflow, Glossier, Walther Farms, Nphy, Alexandra Lozano Immigration Law, MakeStickers, Boys and Girls Clubs of America, Quora, and Tomo.

## Which payment network does Ramp's corporate card operate on?

Ramp's corporate cards operate within the Visa payment network, enabling businesses to use Visa's payment infrastructure and acceptance worldwide. This provides broad usability and acceptance for Ramp cardholders wherever Visa cards are accepted globally.

## Which receipt automation and travel platforms does Ramp integrate with?

Ramp offers integrations with multiple receipt automation and travel platforms such as Amazon Business, American Airlines AAdvantage Business™, Corporate Traveler, Egencia, and TravelPerk. These integrations provide API connections that enable users to automate receipt collection, verify travel expenses, and manage travel bookings and expense reporting within the Ramp platform. The TravelPerk integration currently supports flight bookings exclusively and offers preferred pricing on TravelPerk bookings.

## Who can approve money transfers and withdrawals in Ramp Treasury, and what approval workflows are available?

In Ramp Treasury, money transfers or releases require approval only from authorized individuals, primarily Admins and Owners who have full access to the Treasury section. Approval workflows can be established for different actions such as transferring or withdrawing funds from Ramp Business Accounts, treasury transfers, bill pay approvals, or spend requests. There are two main types of approvals: Transfer Approvals, which set conditions for deposits and withdrawals on a per transfer basis, and Automation Approvals, which govern updates or changes to automation policies. These workflows can be configured to require different levels of oversight depending on the transaction type.

## Who can oversee travel spend and trips on Ramp Travel, and what features support this?

On Ramp Travel, administrators have the ability to oversee all travel spend and trips across their companies, while managers can oversee travel spend for their direct reports. The Travel Dashboard provides a live overview of company travel spending and details, divided into Metrics View, which summarizes travel spend over time with category breakdowns and top spenders, and Trips View, which lists active, upcoming, and completed trips. Managers and admins can access detailed itinerary information and total trip costs. Employees request travel funds directly from their Ramp dashboard. The platform indicates out-of-policy flight or hotel options in real time, helping employees comply with travel policies. Travel policies govern permitted expenses such as per diem amounts, hotel rates, and booking requirements.

## Who has access to Ramp Treasury and what are the roles and permissions?

In Ramp, Admins and Owners have full access to the Treasury section, including the ability to initiate transfers and configure approvals. Bookkeepers have view-only access to Treasury to check payment statuses and can request Treasury transfers; this is configured under Settings > User roles > Bookkeeper > Treasury section. Managers can transfer cards and funds only for employees they manage and only to other employees they manage, limiting their transfer scope. View-only admins can be assigned to approval workflows and approve transactions despite their limited editing permissions. Only Admins can remove approvers from approval chains while approvals are in-flight. Delegate approvers, assigned by card managers or admins, can receive approval requests and related notifications on behalf of assigned users.

## Who is ineligible to open a Ramp Investment Account?

Apex Clearing Corporation, the brokerage partner for the Ramp Investment Account, currently does not support partnerships as account holders. Therefore, entities structured as partnerships are not eligible to open a Ramp Investment Account through Ramp.

## Who provides securities products and brokerage services for the Ramp Investment Account?

Securities products and brokerage services for the Ramp Investment Account are provided by Apex Clearing Corporation. Apex is an SEC registered broker dealer, a member of the Financial Industry Regulatory Authority (FINRA) and the Securities Investor Protection Corporation (SIPC), and is licensed in 53 states and territories. Apex facilitates the brokerage and securities services associated with the Ramp Investment Account.

## Who provides the bank deposit and bank services for the Ramp Business Account?

The Ramp Business Account is a deposit account offered through First Internet Bank of Indiana, which is a Member FDIC institution. Ramp Business Corporation itself is a financial technology company and not a bank. All bank deposit and bank services related to the Ramp Business Account are provided by First Internet Bank of Indiana.

## Who provides the banking and brokerage services for Ramp Treasury?

Ramp Treasury's FDIC-insured business accounts are provided by First Internet Bank of Indiana, Member FDIC. Securities products and brokerage services for the Ramp Investment Account are provided by Apex Clearing Corporation, an SEC-registered broker-dealer, member of FINRA and SIPC, and licensed in 53 states and territories. Ramp Business Corporation offers the Ramp Treasury product but is not a bank itself.

## Why does Ramp recommend issuing one virtual card per vendor?

Ramp recommends creating one virtual card per vendor to enhance security and financial management. If a vendor's website is compromised, only that card's information is affected, protecting other vendor cards. This approach allows locking or terminating the compromised card without disrupting other recurring payments. Additionally, having one card per vendor facilitates creating merchant and card rules to code transactions accurately, improving accounting and expense tracking.

## Why does Ramp require a bank connection from its customers?

Ramp requires customers to connect their bank accounts to underwrite and maintain their business credit limits. This connection allows Ramp to access financial data such as cash balances and transaction histories from the linked bank accounts, enabling more accurate credit limit assessments and ongoing credit management.

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