Ramp

## How can users determine their Ramp login method and troubleshoot login issues?

To determine whether a Ramp account uses password login or Single Sign-On (SSO), users can try the password reset form at https://app.ramp.com/forgot-password. If the form allows password reset, the account uses password login; if it notifies that the organization uses SSO, the user should log in via their SSO provider. For SAML SSO issues, users should confirm with their IT department that SSO is activated for Ramp, verify their email address is enabled, and try logging in directly to Ramp instead of through the identity provider. Ramp provides troubleshooting guides covering common login topics, MFA issues, and secure passwordless login options. Users experiencing Google SSO issues should ensure they use the correct registered email address and contact IT if problems persist.